Duty Manager
Job Description
Title: Duty Manager
Company Name: Radisson Blu Chattogram Bay View
Vacancy: 1
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Represent the Rooms Division Manager in his absence.
∎ Ensures brand standards are adhered to at all times
∎ Focus on guest experience - as a hotel we must create memorable moments through optimal interaction
∎ Pro-actively seeks feedback from guests and follows up on any issues that may arise / feedback given. Consistently engage guests around the hotel and respond to positive and negative comments, identify areas of dissatisfaction, follow-up to ensure this is resolved, and look for ways to pamper the guest (make magic) - this is key for service recovery.
∎ Provide support to all departments, and work closely with departments like Front office, F&D, Kitchen, Housekeeping, Sales, Accounting and Engineering, IT, etc while fostering effective guest and employee relations throughout the hotel.
∎ In line with approved standards, coordinate the entire hotel operations to provide the highest standard of service to every guest. Be where the guests are whilst delivering excellent customer service at all times, ensuring guests comfort and security.
∎ Investigate all guest and employee accidents and lead procedures during an emergency.
∎ Deals with Guest feedback/ incidents / accidents promptly and in a professional manner. Ensure every guest leaves the hotel happy.
∎ Oversees and participates in the VIP arrivals meet and greet - Inspect pre-assigned accommodations for VIP guests, to ensure that rooms are prepared according to standard. Ensure interaction with every VIP guest checking in.
∎ Review the physical control of the property in an ongoing process and signal needed touch-up maintenance. Carryout spot checks around the hotel in such areas as guest rooms, canteen, locker rooms, etc. Ensure all outlets (M&E inclusive) are set-up as per standard, at the right time.
∎ Brings major needs for repair to the attention of the Engineering Department
∎ Ensure quality control and correct application of policies and procedures, as well as SOP's. Carry out random SOP audits to ensure standards are maintained.
Additional Requirements:
∎ Age at most 40 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 3
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2021
Company Information:
∎ 9 Sep 2021
∎ Radisson Blu Chattogram Bay View
∎ Address : SS Khaled Road Lalkhan Bazar, Chittagong, Bangladesh
∎ Web : https://www.radissonhotels.com
∎ Business : Five Star International Hotel
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 30th Sep 2021
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