Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: TechForing Ltd
Vacancy: --
Age: 22 to 35 years
Job Location: Dhaka (DOHS Baridhara)
Salary: Negotiable
Experience:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
Published: 2025-03-06
Application Deadline: 2025-03-14
Education:
- Bachelor of Business Administration (BBA)
- A bachelor’s degree in any related field.
Requirements:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
Skills Required:
Additional Requirements:
- Age 22 to 35 years
- A minimum of 1 year experience.
- Excellent interpersonal and written and oral communication skills in English is mandatory.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Need to perform Roaster based duty.
- Need to perform 6 days and 8.5 hours duty
Responsibilities & Context:
Overview:
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
Responsibilities:
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
- Curating streamlined email and social media communication mediums for offers, updates and much more.
- Dealing with customer issues and churning out an easy-to-follow solution.
- Managing payment and delivery of customer orders.
- Helping customers choose the right product for their requirements and budget.
- Handling customer concerns and complaints in a timely manner. Informing customers of upcoming promotions or deals.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
- Fixing appointments based on the availability of customers and clients.
- Interacting with customers to ensure they have a desirable and shareable experience.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.69% |
| National University | 4.62% |
| University of Dhaka | 3.08% |
| American International University Bangladesh (AIUB) | 2.69% |
| Dhaka International University | 2.31% |
| North South University | 2.31% |
| Green University of Bangladesh | 1.92% |
| Bangladesh University of Business and Technology | 1.54% |
| European University of Bangladesh | 1.54% |
| Independent University, Bangladesh | 1.54% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 71.54% |
| 31-35 | 23.85% |
| 36-40 | 3.46% |
| 40+ | 0.38% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 31.54% |
| 20K-30K | 47.31% |
| 30K-40K | 16.15% |
| 40K-50K | 2.31% |
| 50K+ | 2.69% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 4.23% |
| 0.1 - 1 years | 12.31% |
| 1.1 - 3 years | 33.08% |
| 3.1 - 5 years | 24.23% |
| 5+ years | 26.15% |
