Chief Operation Officer

Job Description

Title: Chief Operation Officer

Company Name: TechForing Ltd

Vacancy: --

Age: 35 to 40 years

Job Location: Dhaka (DOHS Baridhara)

Salary: Negotiable

Experience:

• 10 to 12 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

Qualifications:
Minimum Post Graduate in Marketing/ CSE.
Excellent writing, proofreading skills, and fluency in English both oral and written.

• 10 to 12 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

• Age 35 to 40 years

• Act as a mentor to the team, focusing on training and development.
• Strong leadership & team management skills.
• Strong experience developing and executing on high growth strategies.
• Superb business judgment with a track record of successful senior level negotiations and overall relationship management (both internal and external).
• Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
• Strong analytical skills.
• Working knowledge of performance/operation metrics.
• Office will be six days a week

We are looking for an experienced Chief Operation Officer for directing daily business operations. The Chief Operation Officer should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. 

Job Deception:

Strategic Operations Leadership:

• Develop and implement operational strategies that support the company's growth and profitability objectives.
• Collaborate with the CEO and executive team to set and refine strategic goals for operations.
• Oversee the development and execution of IT infrastructure and product delivery plans.

Process Optimization:

• Identify and implement best practices to enhance operational efficiency and scalability.
• Analyze operational performance metrics and recommend improvements to ensure business goals are met.
• Automate and streamline processes where possible, particularly in development, deployment, and service delivery.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, ensuring professional growth and productivity.
• Foster a culture of accountability, innovation, and continuous improvement across the operations teams.
• Ensure that each department operates in alignment with company goals, providing support and resources as needed.

Resource Management:

• Oversee resource allocation, including budgeting, staffing, and technological investments, ensuring operational excellence.
• Optimize the use of resources, including financial, technical, and human resources.
• Manage vendor relationships and negotiate contracts for technology and service solutions.

Technology & IT Infrastructure:

• Work closely with the CTO to ensure the technology infrastructure supports business operations and growth.
• Oversee IT operations, data security, network infrastructure, and systems performance.
• Ensure systems and technology investments align with business goals and deliver on scalability and security.

Project and Product Delivery:

• Oversee project management for the successful delivery of IT products and services.
• Ensure that projects are delivered on time, within budget, and meet customer expectations.
• Collaborate with product development teams to ensure that new products are successfully launched and supported.

Risk Management & Compliance:

• Develop and enforce policies and procedures that ensure company compliance with industry regulations.
• Mitigate operational risks and ensure business continuity plans are in place and regularly tested.
• Monitor regulatory changes and advise leadership on necessary adjustments.

Customer and Stakeholder Management:

• Ensure a high level of customer satisfaction through efficient operational support and services.
• Act as a key point of contact for stakeholders, ensuring their operational needs are met.
• Drive client retention through operational excellence and responsive service.

Data-Driven Decision Making:

• Utilize data analytics and performance metrics to drive operational improvements and inform strategic decisions.
• Implement systems for tracking KPIs and regularly report on operational performance to the executive team.