Customer Success Analyst

Job Description

Title: Customer Success Analyst

Company Name: Enterprise Solution Alliance (BD) Ltd.

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience: --

Published: 2026-04-22

Application Deadline: 2026-05-07

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Summary

We are seeking a Customer Success Analyst to join our growing software team. The ideal candidate will work closely with customers to ensure they achieve maximum value from our products, analyze customer usage data, and support retention and growth initiatives. This role bridges customer support, data analysis, and business insights.

Key Responsibilities

• Act as a primary point of contact for assigned customers to ensure a positive product experience

• Monitor customer usage, adoption, and engagement metrics

• Analyze customer data to identify trends, risks, and opportunities for improvement

• Proactively identify at-risk customers and recommend retention strategies

• Collaborate with Sales, Support, and Product teams to resolve customer issues

• Prepare regular reports and dashboards on customer health, churn, and satisfaction

• Assist with onboarding new customers and product training sessions

• Gather customer feedback and translate insights into actionable recommendations

• Track key Customer Success KPIs

Requires Qualifications

• Bachelor’s degree in Business, Computer Science, IT, Statistics, or a related field

• 1–3 years of experience in Customer Success, Business Analysis, Support, or a similar role

• Experience working in a SaaS or software company

• Familiarity with CRM tools/Ticket Management System/Service Desk Software

• Strong analytical and problem-solving skills

• Experience working with data using Excel, Google Sheets, or BI tools

• Excellent verbal and written communication skills in english

• Ability to explain technical information to non-technical users

• Strong time management and organizational skills

• Customer-focused mindset with attention to detail

Preferred Skills (Nice to Have)

• Basic knowledge of SQL or data visualization tools (Power BI)

• Understanding of customer lifecycle management

• Experience conducting customer surveys and analyzing feedback

Key Competencies

• Customer-centric thinking

• Data-driven decision-making

• Stakeholder collaboration

• Clear documentation and reporting

• Adaptability in a fast-paced environment

What We Offer

• Competitive salary and performance-based incentives

• Opportunity to work with cutting-edge software products

• Career growth in Customer Success, Product, or Data Analytics

• Collaborative and inclusive team culture

• Training and professional development opportunities

Interested candidates are requested to send their CV with a cover letter to careers@bsnapps.com within 07/05/2026