Customer Services Officer, Branch/ Sub-Branch (JO & Above)

Minimum 3 years working experience in reputed banks with minimum 2 years’ experience in general banking/ customer services department

Graduation/ Post-Graduation from any reputed university with no Third Division/Class

Experience of working in a centralized process and real time on-line banking environment

Ensuring efficient and seamless delivery of customer services through the smooth execution of day-to-day banking operations while maintaining strict compliance with all applicable documentation requirements

Achieving set monthly/yearly deposit targets with proper customer services upholding AML, CFT and Regulatory Compliance

Cross-selling of banking products and services to existing customers to strengthen your own deposit portfolio   

Handling customer queries, requests and complaints promptly and effectively

Ensuring day-to-day banking operations with vast knowledge of BACH, BEFTN, RTGS and other electronic payment systems

Processing of full Account Opening procedures with knowledge of documents required for different types of accounts

Handling of account closing and Account transfer procedures  

Issuing Cheque book requisition, Cheque book delivery and ensuring check clearing services

Guiding customers regarding digital banking, internet banking, mobile applications, cards and other alternative delivery channels

Providing internet/online banking facilities including remittance services  

Checking KYC procedure, TP issues, CTR issues, Card related services and others  

Performing Payment Order, Demand Draft, Fund transfer, opening of Internet Banking account etc.  

Ensuring Stop Cheque, hold fund, no debit, account block, hold mail and standing instruction