Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: Spicejet GSA Skyjet Aviation Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ A minimum requirement is a Bachelor's degree in a relevant subject, BBA/ MBA.
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Cabin Crew, Customer Care, Customer Service, Flight Attendant, General Service, Ground/ Airport Station Attendant, Passenger Service
∎ The applicants should have experience in the following business area(s):
Airline
Job Responsibilities:
∎ Issue and check tickets and travel documents, check in passengers for their flight and allocate seats on the aircraft.
∎ Check baggage size and weight.
∎ Direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures.
∎ Prepare flight related report.
∎ Assist with passenger inquiries and complaints.
∎ Attend to travelling airline staff and crew.
∎ Provide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengers.
∎ Direct passengers to luggage areas and assist passengers with lost luggage.
∎ Help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors.
∎ Ensure security measures are adhered to at all times.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Excellent communication and interpersonal skills.
∎ Alertness and common sense.
∎ Enjoy working with people.
∎ Neat personal appearance
∎ Pleasant personality
∎ Comfortable using computers
∎ Able to deal with difficult situations
∎ Able to work under pressure in peak periods.
Salary: Negotiable
Application Deadline: July 15, 2019
Company Information:
∎ Spicejet GSA Skyjet Aviation Ltd.
∎ Address : Taj Marriot (5th floor) 25 Gulshan Avenue, Gulshan-1, Dhaka 1212
∎ Web : www.galaxybd.com
∎ Business : Galaxy Bangladesh Group comprises of :
(GSA for Qatar Airways Cargo/Oman Air/Maldivian Airlines/ Bangkok Airways/ Spice Jet / THE WAY Dhaka/ Galaxy Express Ltd. (DPD)/ VFS Global ( GFSL)/ Shipping-Hapag-Lloyd Bangladesh Shipping Line/Freight forwarding-Galaxy World Logistics Ltd/GBX Logistics Ltd /Tours-Travels etc.
Category: Hospitality/ Travel/ Tourism
