Customer Service Officer / Customer Service Agent

Job Description

Title: Customer Service Officer / Customer Service Agent

Company Name: Air Galaxy Ltd. GSA Oman Air

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka, Dhaka (Shahjalal Airport)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Group of Companies, Transportation

• Minimum Bachelor’s degree in any discipline (preferred: Business, Hospitality, or Aviation-related field).

• 1–3 years of experience in airline customer service, GSA operations, travel agency, or aviation-related roles.

• Prior experience working with an international airline or GSA will be an added advantage.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Group of Companies, Transportation

• Age 25 to 35 years

• Strong verbal and written communication skills in English (Bangla proficiency required; Arabic is a plus).

• Good knowledge of airline reservation and ticketing procedures.

• Familiarity with GDS systems (Amadeus preferred).

• Customer-focused mindset with strong problem-solving abilities.

• Ability to work under pressure and manage multiple tasks efficiently.

• Professional attitude with strong interpersonal skills.

• Proficient in MS Office applications.

• Handle customer inquiries related to flight reservations, ticketing, re-issuance, refunds, and cancellations for Oman Air.

• Assist passengers with schedule changes, baggage inquiries, special service requests (SSR), and fare rules.

• Coordinate with Oman Air systems, airline portals, and internal departments to resolve customer issues promptly.

• Maintain accurate passenger records and ensure proper documentation in airline reservation systems.

• Liaise professionally with travel agents, corporate clients, and walk-in passengers.

• Ensure compliance with Oman Air policies, IATA regulations, and company SOPs.

• Handle customer complaints effectively and escalate complex cases when necessary.

• Support sales and operations teams as required to achieve service excellence.

• Maintain confidentiality and professionalism in all interactions with customers.

• Perform any other duties assigned by management related to customer service operations.

• Provident fund,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2