Job Description
Title: Customer Service - Reservation and Ticketing
Company Name: Air Galaxy Ltd. GSA Oman Air
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Communication, Computer skill, Customer Service, MS Word/ Excel/ PowerPoint/ OneNote, Multitasking, Problem solving and decision making, Working under pressure
Job Responsibilities:
∎ 1) Reservation Handling: Assist customers in making flight, hotel, car rental, and other travel reservations according to their preferences and requirements.
∎ 2) Ticketing: Issue and manage flight tickets, ensuring accurate information and adherence to booking policies.
∎ 3) Customer Inquiries: Respond promptly and professionally to customer inquiries regarding travel reservations, ticket changes, cancellations, and other travel-related concerns via phone, email, or chat.
∎ 4) Problem Resolution: Resolve customer issues and complaints efficiently while maintaining a positive and empathetic approach.
∎ 5) Travel Information: Provide customers with up-to-date and accurate travel information, including flight schedules, airline policies, baggage allowance, visa requirements, and other relevant details.
∎ 6) Payment Processing: Handle payment processing for bookings, ensuring accuracy and security of financial transactions.
∎ 7) Collaboration: Coordinate with airlines, hotels, and other travel partners to secure reservations and resolve customer issues.
∎ 8) Customer Feedback: Actively seek customer feedback and suggestions to improve service quality and customer satisfaction.
∎ 9) Record Keeping: Maintain detailed and accurate records of customer interactions, reservations, and ticketing transactions.
∎ 10) Continuous Learning: Stay informed about industry trends, travel regulations, and company policies to provide the most current information to customers.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Aug 2023
Company Information:
∎ 3 Aug 2023
∎ Air Galaxy Ltd. GSA Oman Air
∎ Address : Taj Marriot (5th floor) 25 Gulshan Avenue, Gulshan-1, Dhaka 1212
∎ Web : www.galaxybd.com
∎ Business : Galaxy Bangladesh Group comprises of :
(GSA for Qatar Airways Cargo/Oman Air/Maldivian Airlines/ Bangkok Airways/ Spice Jet / THE WAY Dhaka/ Galaxy Express Ltd. (DPD)/ VFS Global ( GFSL)/ Shipping-Hapag-Lloyd Bangladesh Shipping Line/Freight forwarding-Galaxy World Logistics Ltd/GBX Logistics Ltd /Tours-Travels etc.
Category: Hospitality/ Travel/ Tourism
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