Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch

Job Description

Title: Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch

Company Name: Eastern Bank PLC

Vacancy: --

Location: Anywhere in Bangladesh

Minimum Salary: Tk. 36000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Banks

Published: 4 May 2025

Education:
∎ Bachelor/Honors
∎ Business graduate with CGPA of 3.00 or above out of 4.0
∎ Business graduate with CGPA of 3.00 or above out of 4.0

Requirements:

Additional Requirements:
∎ 1 to 2 years of experience in a similar role at a reputed bank (optional).
∎ Willingness to work anywhere in Bangladesh.
∎ Strong communication and interpersonal skills with adequate computer literacy.
∎ Proactive team player, positive mindset and ability to work under pressure.
∎ Ability to learn quickly in-depth product and service related knowledge.
∎ Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.
∎ 1 to 2 years of experience in a similar role at a reputed bank (optional).
∎ Willingness to work anywhere in Bangladesh.
∎ Strong communication and interpersonal skills with adequate computer literacy.
∎ Proactive team player, positive mindset and ability to work under pressure.
∎ Ability to learn quickly in-depth product and service related knowledge.
∎ Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.

Responsibilities & Context:
∎ Swift and accurate cash transactions at cash counter, ensuring correct denominations.
∎ Comply with note sorting rules, AML policies, and regulatory guidelines.
∎ Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
∎ Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.
∎ Manage ATM booth, including cash loading, unloading, and reconciliation.
∎ Hold vault key in the absence of the Cash In-Charge.
∎ Ensure customer satisfaction by providing excellent service in the cash area.
∎ Maintain adequate stock of forms and brochures in the cash area.
∎ Accurately display fake note warnings, deposit, and exchange rate information.
∎ Manage queues, ensure security, and maintain cleanliness in the cash area.
∎ Maintain confidentiality of customer and bank information.
∎ Prime Responsibilities
∎ Swift and accurate cash transactions at cash counter, ensuring correct denominations.
∎ Comply with note sorting rules, AML policies, and regulatory guidelines.
∎ Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
∎ Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.
∎ Manage ATM booth, including cash loading, unloading, and reconciliation.
∎ Hold vault key in the absence of the Cash In-Charge.
∎ Ensure customer satisfaction by providing excellent service in the cash area.
∎ Maintain adequate stock of forms and brochures in the cash area.
∎ Accurately display fake note warnings, deposit, and exchange rate information.
∎ Manage queues, ensure security, and maintain cleanliness in the cash area.
∎ Maintain confidentiality of customer and bank information.
∎ Job Location: At any branch or sub branch located in Bangladesh

Skills & Expertise:

Compensation & Other Benefits:
∎ Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)
∎ After successful completion of probation period, monthly salary will become BDT. 45,000
∎ Other admissible benefits as per People Management Policy of EBL.
∎ Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)
∎ After successful completion of probation period, monthly salary will become BDT. 45,000
∎ Other admissible benefits as per People Management Policy of EBL.

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

If you are ready to take up a challenging and that same a rewarding career, please log on to www.ebl.com.bd/career and apply on or before May 13, 2025. Candidates will be treated strictly on merit, experience and performance record. Only short-listed candidates will be communicated and any sort of persuasion will result in disqualification. EBL reserves the right to accept or reject any application without assigning any reason whatsoever.

Only short listed candidates will be communicated.

Apply URL::

Apply Procedure:

Company Information:
∎ Eastern Bank PLC
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.
EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.
EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Address::
∎ 100 Gulshan Avenue, Dhaka-1212
∎ Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Application Deadline: 13 May 2025

Category: Bank/Non-Bank Fin. Institution