Customer Service Officer (Admin & Phone Support)

Job Description

Title: Customer Service Officer (Admin & Phone Support)

Company Name: Total Image Group

Vacancy: 2

Age: 25 to 50 years

Location: Anywhere in Bangladesh

Salary: Tk. 80000 - 120000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company, Multinational Companies, Garments, Group of Companies, Call Center, Educational Technology (Edtech) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup

Published: 17 Mar 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 50 years
∎

Responsibilities & Context:
∎ Have exceptional written and verbal English communication skills to connect with our Australian customers
∎ Experienced in Excel
∎ Experience with Zendesk or similar CRM ticketing software preferred
∎ Vibrant and Energetic
∎ Keen Attention to Detail
∎ Commitment to Work
∎ Quick Learner with an experience in various technologies or an Eagerness to Learn
∎ Previously lived and worked in Australia, US or the UK
∎ Answering incoming calls and responding to emails promptly and professionally.
∎ Providing accurate information to customers’ inquiries.
∎ Resolving customer complaints or directing them to the appropriate department for resolution.
∎ Ensuring customer satisfaction through effective communication and problem solving.
∎ Adhering to Total Image Group’s scripts and guidelines to ensure consistency in customer interactions.
∎ Participating in quality assurance programs to monitor and improve call centre performance.
∎ Following up on customer experience to gather feedback and identify areas for improvements.
∎ Adapting changes in processes or procedures to maintain quality standards.
∎ Recording customer information accurately into the database.
∎ Documenting customer interactions, including issues raised and resolutions provided.
∎ Maintaining confidentiality of customer data and adhering to data protection regulations.
∎ Updating customer records with any changes or additional information.
∎ Participating in training sessions to stay updated on company policies and procedures.
∎ Managing multiple tasks simultaneously while maintaining quality and efficiency.
∎ Prioritising incoming calls and tasks based on urgency and importance.
∎ Meeting or exceeding performance metrics, such as average handling time and call resolution rate.
∎ Adapting to fluctuating call volumes and workload demands
∎ Bachelor degree in any discipline
∎ English Requirement : An IELTS equivalent of 7 or above in speaking and writing is considered fluent.
∎ Skills Required: Advanced Knowledge in Excel, Attention to detail, commitment to work, Customer Service, Fluent in Comprehension, Written and Spoken English
∎ Experience Requirements: 1 to 3 year(s)
∎ Key Selling Points
∎ Have exceptional written and verbal English communication skills to connect with our Australian customers
∎ Experienced in Excel
∎ Experience with Zendesk or similar CRM ticketing software preferred
∎ Vibrant and Energetic
∎ Keen Attention to Detail
∎ Commitment to Work
∎ Quick Learner with an experience in various technologies or an Eagerness to Learn
∎ Previously lived and worked in Australia, US or the UK
∎
∎
∎ Job Responsibilities
∎ We are looking for an enthusiastic, vibrant, and energetic individual to join our customer service and sales support team, primarily focusing on customer support and sales administration. Your responsibilities will include promptly responding to client inquiries via phone and email as well as providing essential assistance with various administrative tasks for our team. You should be comfortable with various software applications, including CRM ticketing software, and Microsoft Office 365 (comprehensive training will be provided). You will be responsible for communicating with customers, accurate data entry, maintaining records in our systems, and completing a broad range of administrative tasks. We are particularly interested in talented individuals with robust customer service skills, a proactive attitude, and a strong work ethic.
∎
∎
∎ KEY RESPONSIBILITIES
∎ Answering incoming calls and responding to emails promptly and professionally.
∎ Providing accurate information to customers’ inquiries.
∎ Resolving customer complaints or directing them to the appropriate department for resolution.
∎ Ensuring customer satisfaction through effective communication and problem solving.
∎ Adhering to Total Image Group’s scripts and guidelines to ensure consistency in customer interactions.
∎ Participating in quality assurance programs to monitor and improve call centre performance.
∎ Following up on customer experience to gather feedback and identify areas for improvements.
∎ Adapting changes in processes or procedures to maintain quality standards.
∎ Recording customer information accurately into the database.
∎ Documenting customer interactions, including issues raised and resolutions provided.
∎ Maintaining confidentiality of customer data and adhering to data protection regulations.
∎ Updating customer records with any changes or additional information.
∎ Participating in training sessions to stay updated on company policies and procedures.
∎ Managing multiple tasks simultaneously while maintaining quality and efficiency.
∎ Prioritising incoming calls and tasks based on urgency and importance.
∎ Meeting or exceeding performance metrics, such as average handling time and call resolution rate.
∎ Adapting to fluctuating call volumes and workload demands
∎
∎
∎ Employment Status: Full-time
∎ Workplace: Work from Home
∎
∎
∎ Educational Requirements
∎ Bachelor degree in any discipline
∎ English Requirement : An IELTS equivalent of 7 or above in speaking and writing is considered fluent.
∎ Skills Required: Advanced Knowledge in Excel, Attention to detail, commitment to work, Customer Service, Fluent in Comprehension, Written and Spoken English
∎ Experience Requirements: 1 to 3 year(s)
∎
∎
∎ Additional Requirements
∎ Preferred past work experience, especially international experience, or current employment in a multinational company.
∎ Candidates with an English-medium/high  background will receive preference, provided they meet the qualifications

Skills & Expertise:

Workplace:
∎ Work from home

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Job Highlights:

Read Before Apply:

Read Before Applying

Business Description - We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience.  The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms.

Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01I 

* Without a video resume, your application will not advance to be considered for further evaluation* 

If you believe this role suits you, please submit your paper resume along with a video resume. You can upload the video to Google Drive and provide us with the link or attach it directly if possible. In your video resume you might cover some of the points: 

1. Introduce yourself, mention your educational background, and specify your current workplace.

2. Describe your experience with MS Excel, including any specific tasks you've handled.

3. Explain your approach to identifying errors in reports containing large datasets.

4. If you've used any reporting or management software before, please mention it.

5. Do you have experience with Zendesk customer service software or similar software?

6. Provide two examples, one from your work experience and another from your education, to showcase your commitment.

7. Discuss your ability to manage multiple tasks and your willingness to work after hours or on weekends on rare occasions.

8. Share real-life and work-related examples of your organizational skills.

9. Mention any plans you have for further education, diplomas, or coursework.

10. Clarify your ability to work from home and confirm that you have a private office space. You will need ISP/generator support for power outages and at least two internet connections (as we cannot afford our staff to go offline due to technical issues).

Email Your Application: Please upload the video to Google Drive and provide a shareable link. Ensure the link is accessible to anyone with the link. You can also attach the video directly if possible. Email your application, including both the video and your resume, to [email protected] or [email protected]. This will help us assess your attention to detail.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Total Image Group
∎ 40 - 44 Sydney St Marrickville, NSW, 2204
∎ https://totalimagegroup.com.au
∎ We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience. The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms.

Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01I

About Us : https://totalimagegroup.com.au/tig-aboutus.pdf

Address::
∎ 40 - 44 Sydney St Marrickville, NSW, 2204
∎ https://totalimagegroup.com.au
∎ We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience. The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms. Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01IAbout Us : https://totalimagegroup.com.au/tig-aboutus.pdf

Application Deadline: 16 Apr 2025

Category: Customer Support/Call Centre