Customer Service Officer (Phone Support)
Job Description
Title: Customer Service Officer (Phone Support)
Company Name: Total Image Group
Vacancy: 1
Location: Anywhere in Bangladesh
Salary: Tk. 80000 - 120000 (Monthly)
Experience:
∎ At least 2 years
Published: 1 Nov 2024
Requirements:
Responsibilities & Context:
∎ Have exceptional written and verbal English communication skills to connect with our Australian customers
∎ Actively listening to understand customers’ needs and concerns.
∎ Experienced with a variety of technology to utilise our systems
∎ Are happy to bring their friendly personalities to their work.
∎ Taking high volumes of customer service phone calls to support our Australian-based customers
∎ Responding to online customer service tickets
∎ Updating information in our technology systems
∎ Data entry tasks
∎ Answering incoming calls and responding to emails promptly and professionally.
∎ Providing accurate information to customers’ inquiries.
∎ Resolving customer complaints or directing them to the appropriate department for resolution.
∎ Ensuring customer satisfaction through effective communication and problem solving.
∎ Adhering to Total Image Group’s scripts and guidelines to ensure consistency in customer interactions.
∎ Participating in quality assurance programs to monitor and improve call centre performance.
∎ Following up on customer experience to gather feedback and identify areas for improvements.
∎ Adapting changes in processes or procedures to maintain quality standards.
∎ Recording customer information accurately into the database.
∎ Documenting customer interactions, including issues raised and resolutions provided.
∎ Maintaining confidentiality of customer data and adhering to data protection regulations.
∎ Updating customer records with any changes or additional information.
∎ Participating in training sessions to stay updated on company policies and procedures.
∎ Managing multiple tasks simultaneously while maintaining quality and efficiency.
∎ Prioritising incoming calls and tasks based on urgency and importance.
∎ Meeting or exceeding performance metrics, such as average handling time and call resolution rate.
∎ Adapting to fluctuating call volumes and workload demands
∎ Give us an example of how you would answer a customer call and establish a warm connection with them?
∎ A customer has called to tell you they are very unhappy because their uniform has not been delivered within the expected timeframe.
∎ Tell us how you would respond to this customer on the phone.
∎ Give us 3 examples of how you would finish a call with a customer.
∎ Tell us about the most difficult customer call you’ve taken and how you resolved it.
∎ Key Selling Points
∎ Have exceptional written and verbal English communication skills to connect with our Australian customers
∎ Actively listening to understand customers’ needs and concerns.
∎ Experienced with a variety of technology to utilise our systems
∎ Are happy to bring their friendly personalities to their work.
∎
∎
∎ Job Context
∎ This is a full-time, work-from-home position, with working hours from 5 AM to 1:30 PM (Bangladesh time), aligning with 10 PM to 6:30 PM (Sydney, Australian time). A scheduled 30-minute lunch break is included.
∎
∎
∎ What’s involved
∎ Taking high volumes of customer service phone calls to support our Australian-based customers
∎ Responding to online customer service tickets
∎ Updating information in our technology systems
∎ Data entry tasks
∎
∎
∎ KEY RESPONSIBILITIES
∎ Answering incoming calls and responding to emails promptly and professionally.
∎ Providing accurate information to customers’ inquiries.
∎ Resolving customer complaints or directing them to the appropriate department for resolution.
∎ Ensuring customer satisfaction through effective communication and problem solving.
∎ Adhering to Total Image Group’s scripts and guidelines to ensure consistency in customer interactions.
∎ Participating in quality assurance programs to monitor and improve call centre performance.
∎ Following up on customer experience to gather feedback and identify areas for improvements.
∎ Adapting changes in processes or procedures to maintain quality standards.
∎ Recording customer information accurately into the database.
∎ Documenting customer interactions, including issues raised and resolutions provided.
∎ Maintaining confidentiality of customer data and adhering to data protection regulations.
∎ Updating customer records with any changes or additional information.
∎ Participating in training sessions to stay updated on company policies and procedures.
∎ Managing multiple tasks simultaneously while maintaining quality and efficiency.
∎ Prioritising incoming calls and tasks based on urgency and importance.
∎ Meeting or exceeding performance metrics, such as average handling time and call resolution rate.
∎ Adapting to fluctuating call volumes and workload demands
∎
∎ Video Resume Questions
∎ To apply for this position, a video resume is mandatory. In your video resume, please address the following questions :
∎ Give us an example of how you would answer a customer call and establish a warm connection with them?
∎ A customer has called to tell you they are very unhappy because their uniform has not been delivered within the expected timeframe.
∎ Tell us how you would respond to this customer on the phone.
∎ Give us 3 examples of how you would finish a call with a customer.
∎ Tell us about the most difficult customer call you’ve taken and how you resolved it.
Skills & Expertise:
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Read Before Apply:
* Without a video resume, your application will not advance to be considered for further evaluation. If you believe this role suits you, please submit your paper resume along with a video resume.
You can upload the video to Google Drive and provide us with the link or attach it directly if possible. In your video resume you might cover some of the points:
Give us an example of how you would answer a customer call and establish a warm connection with them?
A customer has called to tell you they are very unhappy because their uniform has not been delivered within the expected timeframe. Tell us how you would respond to this customer on the phone.
Give us 3 examples of how you would finish a call with a customer.
Tell us about the most difficult customer call you’ve taken and how you resolved it.
*Please email your application along with the video link to: jobs@xerooutfit.com
Apply Procedure:
Email your CV:
∎ Send your CV to the given email jobs@xerooutfit.com or Email your CV from My Bdjobs account
Company Information:
∎ Total Image Group
∎ 40 - 44 Sydney St Marrickville, NSW, 2204
∎ https://totalimagegroup.com.au
∎ We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience. The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms.
Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01I
About Us : https://totalimagegroup.com.au/tig-aboutus.pdf
Address::
∎ 40 - 44 Sydney St Marrickville, NSW, 2204
∎ https://totalimagegroup.com.au
∎ We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience. The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms. Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01IAbout Us : https://totalimagegroup.com.au/tig-aboutus.pdf
Application Deadline: 1 Dec 2024
Category: Customer Support/Call Centre
More jobs of Total Image Group
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
