Job Description
Title: Executive, Call Center
Company Name: Nexdecade Technology (Pvt.) Ltd
Vacancy: 30
Age: 20 to 30 years
Location: Dhaka (Mirpur, PanthaPath)
Minimum Salary: Tk. 14000 (Monthly)
Published: 19 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Educational Qualification: Minimum Graduate from a reputed university or A
∎ Levels.
∎ Typing Speed: 40-60 WPM.
∎ Language Skills: Fluent in listening and spoken Bangla & English, good at written
∎ Bangla & English.
∎ Strong communication and interpersonal skills.
∎ Ability to handle high-pressure situations effectively.
∎ Must be proficient in Microsoft Office applications and emailing.
∎ Self-motivated, proactive, and result-oriented.
∎ Educational Qualification: Minimum Graduate from a reputed university or A
∎ Levels.
∎ Typing Speed: 40-60 WPM.
∎ Language Skills: Fluent in listening and spoken Bangla & English, good at written
∎ Bangla & English.
∎ Strong communication and interpersonal skills.
∎ Ability to handle high-pressure situations effectively.
∎ Must be proficient in Microsoft Office applications and emailing.
∎ Self-motivated, proactive, and result-oriented.
Responsibilities & Context:
∎ The Call Center Executive will be responsible for ensuring high-quality customer service through inbound and outbound calls. They will handle customer inquiries, resolve issues, and provide necessary support to maintain customer satisfaction. The ideal candidate should possess excellent communication skills, a strong sense of responsibility, and the ability to perform under pressure.
∎ Handle inbound and outbound customer calls professionally.
∎ Provide accurate information and assistance to customers regarding company services.
∎ Ensure quality customer service through hotline support.
∎ Follow up on customer complaints and ensure timely resolution.
∎ Identify customer needs and provide appropriate solutions.
∎ Maintain records of customer interactions and transactions.
∎ Work as part of a team to meet customer service goals.
∎ Adhere to roster-based duty schedules, including government holidays.
∎ Job Summary:
∎ The Call Center Executive will be responsible for ensuring high-quality customer service through inbound and outbound calls. They will handle customer inquiries, resolve issues, and provide necessary support to maintain customer satisfaction. The ideal candidate should possess excellent communication skills, a strong sense of responsibility, and the ability to perform under pressure.
∎ Job Responsibilities:
∎ Handle inbound and outbound customer calls professionally.
∎ Provide accurate information and assistance to customers regarding company services.
∎ Ensure quality customer service through hotline support.
∎ Follow up on customer complaints and ensure timely resolution.
∎ Identify customer needs and provide appropriate solutions.
∎ Maintain records of customer interactions and transactions.
∎ Work as part of a team to meet customer service goals.
∎ Adhere to roster-based duty schedules, including government holidays.
Skills & Expertise:
Compensation & Other Benefits:
∎ As per company policy and rules
∎ As per company policy and rules
Employment Status: Full Time
Job Location: Dhaka (Mirpur, PanthaPath)
Company Information:
∎ Nexdecade Technology (Pvt.) Ltd
∎ 69/1, Bir Uttam Qazi Nuruzzaman Road (Green Road) Chandrashila Suvastu Tower, Level-3, Panthapath, Dhaka, Bangladesh.
∎ Nexdecade Technology (Pvt.) Ltd. is leading value added service provider in Bangladesh. We have been working with all mobile telecom operators for more than 12 years with different services. Currently we are managing more than 1.5 million customers, we are the pioneer in development for OTT / IPTV / IOT platform in Bangladesh. We got 172 employees, Member of Basis and licensed operator from BTRC”
Address::
∎ 69/1, Bir Uttam Qazi Nuruzzaman Road (Green Road) Chandrashila Suvastu Tower, Level-3, Panthapath, Dhaka, Bangladesh.
∎ Nexdecade Technology (Pvt.) Ltd. is leading value added service provider in Bangladesh. We have been working with all mobile telecom operators for more than 12 years with different services. Currently we are managing more than 1.5 million customers, we are the pioneer in development for OTT / IPTV / IOT platform in Bangladesh. We got 172 employees, Member of Basis and licensed operator from BTRC”
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Apr 2025
Category: Customer Support/Call Centre
