Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: M/s. iTRADE LINKS

Vacancy: 02

Age: 20 to 28 years

Job Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Real Estate, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): Real Estate, Immigration/Visa Processing
• Freshers are also encouraged to apply.

• Age 20 to 28 years
• Only Female

• Excellent communication skills in both English and Bangla.
• Strong interpersonal skills and a customer-centric attitude.
• Basic knowledge of travel and real estate-related services, such as lead management, air ticketing, hotel booking, and visa processing.
• Ability to handle customer inquiries via phone, email, and in person.
• Proficiency in MS Office and familiarity with booking systems or CRM tools will be a plus.
• Ability to work under pressure and in a team environment.

• Respond promptly and professionally to customer inquiries.

• Provide detailed information about travel packages, booking options, and visa procedures.

• Inform potential Real Estate customers about the latest industry trends.

• Coordinate with airlines, hotels, and other service providers to ensure smooth travel arrangements.

• Handle complaints and provide appropriate solutions to ensure customer satisfaction.

• Maintain records of customer interactions, transactions, and feedback.

• Support the sales and operations team in day-to-day tasks.

• Build positive relationships with clients to encourage repeat business and referrals.

• Performance bonus,Medical allowance,Insurance
• Salary Review: Half Yearly
• Festival Bonus: 2