Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Marketever

Vacancy: 3

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ Freshers are also encouraged to apply.

Job Context:
∎ We are looking for 3 Customer Service Executives for our digital marketing agency. He/she will have to answer incoming & outgoing emails/ support tickets from customers who want to know about his/her order, account, billing & refund queries. The executive needs to answer customer queries, manage complaints and troubleshoot critical service issues. He/ she will have a sense of responsibility, analytical ability, and achieve the daily target.
∎ The primary language of our customers is English.
∎ Proficiency in English is mandatory for this post.

Job Responsibilities:
∎ Inbound & Outbound email/ticket handling
∎ Provide order and service information to customers
∎ Request & Complaint resolve
∎ Contact with our upper-stream service providers to know details about orders
∎ Monitoring & follow up
∎ Identify and escalate issues to supervisors
∎ Other duties as assigned

Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Ability to work in night shift
∎ Both males and females are allowed to apply (Female Preferred )
∎ Fluent in Bengali & English language
∎ Writing speed should be good.
∎ Excellent English writing skill is required
∎ Computer knowledge in Microsoft Word, Excel
∎ Good Communication skill
∎ Have 1-3 year experience in customer support

Salary: Tk. 17000 - 23000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Apr 2022

Company Information:
∎ 27 Mar 2022
∎ Marketever
∎ Address : 27/3 Central Road, Dhanmondi
∎ Web : marketever.com

Category: Marketing/Sales

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