Customer Center Manager

Job Description

Title: Customer Center Manager

Company Name: MobiCare Technologies Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Branch Management, Call Centre Supervision/ Management, Customer Care, Customer Service

Job Responsibilities:
∎ Customer Center Manager is overall responsible to ensure customer satisfaction by providing reliable, prompt and friendly service.
∎ This position will supervise a team and manage overall customer care center activities of a respective region. Such as;
∎ Coordinate with all the center functions (Front Executive, Technical Engineer, Commercial) and reported to regions and head office both way for smooth CC Center operation.
∎ Able to prepare and ensure various related reports.
∎ Ensure the Center with all logistic & administration support.
∎ Guide & lead the team to attain service target.

Additional Requirements:
∎ Age at most 33 years
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good planning and Decision Making Skill.
∎ Must be able to Manage people.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Company Policy

Application Deadline: March 12, 2020

Company Information:
∎ MobiCare Technologies Ltd.

Category: Others