Customer Care Support Executive

Job Description

Title: Customer Care Support Executive

Company Name: Gowell Global Sourcing

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Importer

• Bachelor degree in any discipline from a reputed university.

• HSC / Diploma holders with strong relevant experience may also apply.

• At least 2 years
• The applicants should have experience in the following business area(s): Importer

• Age 22 to 32 years

• At least 6 months to 2 years of experience in customer service, call center, or support role (experience in e-commerce, healthcare/medical products, or retail will get preference).

• Fresh graduates with excellent communication skills are also encouraged to apply.

• Excellent verbal and written communication skills in Bangla and English.

• Good listening skills and a customer-first attitude.

• Ability to handle pressure and multitask during peak hours.

• Basic computer literacy (MS Office, email, internet browsing).

• Prior experience using WhatsApp Business, Facebook Business Suite, or CRM software will be an advantage.

• Smart, well-groomed, and professional appearance.

Job Location: Dhaka (Office-based, Badda / Madani Avenue area preferred)

Job Responsibilities:

• Handle incoming customer calls, WhatsApp, email, Facebook Messenger, and live chat inquiries regarding products.

• Provide accurate product information, pricing, availability, delivery details, and after-sales support.

• Assist customers with order placement, tracking, returns, exchanges, and complaints resolution.

• Resolve customer issues promptly and professionally to ensure high satisfaction and repeat business.

• Maintain detailed records of customer interactions in CRM / order management system.

• Escalate complex issues to senior support or relevant departments (sales, logistics, accounts).

• Follow up with customers for feedback on delivered products and service quality.

• Support e-commerce order processing and coordinate with warehouse/delivery team.

• Achieve daily/weekly customer satisfaction and resolution targets.

• Stay updated on company product catalog, promotions, and policies.