Customer Care Executive (Sales & Marketing)

Job Description

Title: Customer Care Executive (Sales & Marketing)

Company Name: Zone Sparks Limited

Vacancy: 1

Age: 24 to 28 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Tk. 14000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Trading or Export/Import, Direct Selling/Marketing Service Company, Call Center, E-commerce

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Service Marketing

• 1 to 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Trading or Export/Import, Direct Selling/Marketing Service Company, Call Center, E-commerce

• Age 24 to 28 years
• Only Female

• Engage with customers across multiple online platforms including Facebook, company website, YouTube, Instagram, and WhatsApp.

• Respond promptly to customer inquiries, concerns, and requests via messaging, phone calls, and other communication channels.

• Handle a minimum of 500-600 inbound and outbound phone calls and respond to approximately 2,000 messages daily across all platforms.

• Have a sound knowledge of Digital Marketing to support marketing campaigns and online engagement.

• Manage product inventory and ensure proper organization of office stock.

• Assist in online marketing efforts by promoting products and services to potential customers.

• Maintain and update website inventory in alignment with social media listings to ensure consistent product availability and information.

• Collaborate with other teams to enhance customer engagement strategies.

• Prepare and submit daily sales reports to the Admin to track performance and identify improvement areas.