Customer Call Executive

Job Description

Title: Customer Call Executive

Company Name: Study Window International

Vacancy: --

Age: 18 to 26 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters
• Higher Secondary

• 1 to 3 years
• The applicants should have experience in the following business area(s): Embassies/Foreign Consulate, Consulting Firms
• Freshers are also encouraged to apply.

• Age 18 to 26 years
• Only Female

1. Handle inbound and outbound calls to assist students regarding study abroad opportunities

2. Provide accurate information about universities, courses, admission requirements, and visa processes

3. Respond to customer inquiries via phone, WhatsApp, email, and social media

4. Counsel prospective students and guide them through the application process

5. Maintain a positive and professional attitude while handling student queries and complaints

6. Follow up with leads and ensure proper conversion from inquiry to enrollment

7. Maintain and update student database, call logs, and CRM records

8. Coordinate with internal departments (admissions, visa team, marketing) for smooth service delivery

9. Achieve daily/weekly call targets and lead generation goals

10. Handle objections and provide proper solutions to ensure customer satisfaction

11. Stay updated with the latest study abroad policies, university updates, and visa rules

12. Escalate complex cases to senior counselors when necessary

13. Appear confidently in on-camera presentations for marketing purposes (Facebook Live, promotional videos, reels, and advertisements)

14. Represent the company as a frontline brand ambassador in digital campaigns and student engagement content

15. Deliver clear and engaging information about study abroad opportunities through video content

16. Collaborate with the marketing team to create creative and impactful promotional content

17. Maintain a presentable appearance and professional communication style on camera

18. Participate in live sessions, seminars, and events as a speaker or host when required

19. Build trust and engagement with prospective students through personalized video interactions

• Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2