Customar Care Executive

Job Description

Title: Customar Care Executive

Company Name: Rs Leather BD

Vacancy: 5

Age: 22 to 35 years

Job Location: Dhaka (Agargaon)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years

• HSC

• 1 to 3 years

• Age 22 to 35 years
• Only Female

Job Context: We are looking for energetic and customer-focused individuals to join our team as Call Center & Messaging Executives. The selected candidates will be responsible for handling inbound and outbound calls, as well as responding to messages on our social media platforms and website. You will play a key role in providing accurate information, solving customer issues, and maintaining professional communication standards that reflect the image of our brand.

Job Responsibilities:

• Handle incoming and outgoing customer calls in a professional manner.
• Respond to messages from Facebook, Instagram, WhatsApp, and website live chat.Assign and manage message replies based on team distribution (only respond to messages assigned to you).
• Maintain a courteous and helpful tone while resolving customer inquiries.
• Update customer information and interaction history in CRM or internal system.
• Follow up on customer inquiries when necessary and ensure resolution within a defined time.
• Work closely with the sales and operations team to coordinate customer needs.
• Report daily message response updates and unresolved issues to the supervisor.
• Maintain confidentiality and data protection of customer information.
• Meet daily/ weekly targets for call and message response rates.