CRM Executive

Job Description

Title: CRM Executive

Company Name: Panasia logistics ltd

Vacancy: 1

Age: 23 to 28 years

Job Location: Chattogram

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Masters

• At most 2 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age 23 to 28 years

As a freight forwarding CRM (Customer Relationship Management) executive one have to manages client relationships, tracks shipment data, and supports sales growth. Key duties include client communication, data management, and cross-department coordination.

Client Communication and Support

·       Respond fast: Answer client and overseas agent questions about shipments or rates quickly via phone or email.

·       Give updates: Keep clients informed on cargo status, including changes in transport milestones or schedules.

·       Handle issues: Solve customer complaints and fix service problems in a helpful way.

CRM and Data Management

·       Update records: Keep client contact details, interaction history, and booking data clean and accurate in the software.

·       Track leads: Capture new sales leads from calls, emails, or marketing campaigns and pass them to the sales team.

·       Run reports: Analyze customer data to create reports on client habits and revenue trends.

Team Coordination

·       Work with sales: Help the sales group prepare price quotes, proposals, and customer retention plans.

·       Link with operations: Connect with air, ocean, and customs teams to make sure shipments move smoothly from start to finish.