Communication Agent
Job Description
Title: Communication Agent
Company Name: Radisson Blu Chattogram Bay View
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Communication
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Must be polite and courteous while answering the phone
∎ Directs call to guest room, staff or department through the switchboard or PBX system.
∎ Places outgoing calls
∎ Receives guest messages and deliver the same to the guest.
∎ Logs all wake - up call requests and perform wake - up call services
∎ Provides information about hotel services to guests
∎ Assist guest when necessary e.g. calling doctor, obtaining the telephone number
∎ Be familiar with operation of computer terminal and understand the telephone operator board or PBX switchboard operations
∎ Check and ensure PABX equipment is operating efficiently
∎ Know and use correct front office terminology
∎ Provides paging services for hotel guests and employees
∎ Knows what action to take when an emergency call is required
∎ Monitors automated systems including fire alarms and telephone equipment.
∎ Assists in reporting, complaints and problems.
∎ Assists with training new telephone operators in performance of job duties
∎ To be fully aware of and adhere of health and safety, fire and bomb threat procedures
∎ Open and close telephone functionality on the hotel front office software
∎ Keep records of calls placed and received by all departments
∎ Set up conference calls in different locations and time zones
∎ Update directory information on the front office software
∎ Verify telephone equipment rental charges and long distance charges
∎ Provide relay service for hearing - impaired guests
∎ Suggest and assist in finding ways to improve the telephone system
∎ Bring any discrepancies to the attention of Communication Supervisor / AFOM / FOM
∎ Multitasking abilities will always come in handy, perform any other duties and services as assigned by Communication Supervisor
Additional Requirements:
∎ Age 21 to 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Gratuity
∎ Lunch Facilities: Full Subsidize
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Sep 2023
Company Information:
∎ 7 Sep 2023
∎ Radisson Blu Chattogram Bay View
∎ Address : SS Khaled Road Lalkhan Bazar, Chittagong, Bangladesh
∎ Business : Five Star International Hotel
Category: Hospitality/ Travel/ Tourism
: To manage assigned shifts for the Front Office and related Departments by running the day-to-day operations.
Source: bdjobs.com
Deadline Expired on 14th Sep 2023
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