Cluster Manager

Job Description

Title: Cluster Manager

Company Name: SATORI Ltd.

Vacancy: Not specific

Job Location: Dhaka (Banani, Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ MBA/ M.com / Masters in any discipline from any reputed university
∎ English Medium Or foreign education background is preferred

Experience Requirements:
∎ At least 8 year(s)

Job Context:
∎ Position Reports to: General Manager
∎ Primary Purpose of Position:
∎ Monitoring the branch team drives to achieve sales target and ensure customer satisfaction
∎ Maintaining standard operating processes
∎ Arrange and coordinate adequate training programs for employee development
∎ Overall monitoring of outlets` operation
∎ Office Time & Holiday: Retail standard 10am to 8.00pm and Holiday will be Sunday

Job Responsibilities:
∎ Sales Target:
∎
∎ Responsible to achieve sales target and growth of the respective outlet through team
∎ effort being a team player
∎
∎ Customer Service:
∎
∎ Responsible to ensure all Customer service parameters are properly maintained
∎ and met on the floor. (i.e., Staff grooming, Staff product knowledge, staff interaction with
∎ customers, product replenishment on the display, queue management at the trial rooms,
∎ queue management at the POS & faster customer check out);
∎
∎ Team Development:
∎
∎ Responsible to ensure staff development and staff training;
∎ Responsible to ensure effective work force management for the outlet. (i.e., Staff
∎ planning, roaster, leave, absenteeism, motivation, reward and performance evaluation)
∎ Handling employees grievance
∎ Arrange and coordinate the meeting weekly basis
∎ Inventory Management System:
∎ Responsible for total inventory management of the respective Outlet;
∎ POS System:
∎ Close supervision of outlet POS/cashier to monitor all financial transactions of the outlet
∎ Report:
∎ Accountable to make required daily, weekly and monthly report;
∎ Audit Procedure:
∎ Ensure all floor audit checklists, product checklists, stock registers, staff registers, security registers and cash registers are being maintained timely;
∎ Feedback from customer:
∎ To take prompt actions to resolve customer problems/complaints in coordination with
∎ relevant cross functional department;
∎ Administrative Job:
∎ Ensure managing all sorts of maintenance (electro-mechanical, general & IT) works at
∎ Outlet in coordination with relevant cross functional department;
∎ Maintain good rapport with local administration, landowner / mall authority and relevant stakeholders;
∎ Forecast & financial planning:
∎ Meet financial objectives by preparing an effective annual budget for each outlet and initiate corrective actions to control cost, and damage to achieve outlet profitability as per budget of the outlet

Additional Requirements:
∎ At least 8 year(s) of direct MANAGERIAL experience in Retail environment (Chain shop/Retail Store/Super store)
∎ Working Aarong, Stylesell, Le reve, Manyavar, Sailor, Noir, Yellow, Artisan, Legacy, Partex, are highly encouraged to apply.
∎ The applicants should have experience in the following area(s): Retail operations
∎ Additional Requirements:
∎ Large Super shop or retail operations related experience
∎ Digital Marketing related experience
∎ Possess good sales techniques and negotiation skills.
∎ Be passionate and have the drive and determination to meet / exceed set goals.
∎ Actively participate as a team player to ensure unit cohesion.
∎ Present one-self in an appropriate manner i.e. dress code and personal hygiene.
∎ Flexible manner
∎ Demonstrated proficiency in MS Office Package (Especially MS Excel).

Salary:
∎ Lucrative Package

Compensation & Other Benefits:
∎ Festival Bonus: One Gross Salary for Two Eid
∎ Subsidized lunch

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Jan 2023

Company Information:
∎ 15 Dec 2022
∎ SATORI Ltd.
∎ Business : A Retail outlet concerning Home Decor

Category: Marketing/Sales