Casework Manager

Job Description

Title: Casework Manager

Company Name: International Rescue Committee (IRC)

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Bachelor's degree in relevant field.

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ The Casework Manager ensures a high level of both general processing and casework services on behalf of refugee applicants to the United States Refugee Admissions Program (USRAP) through leadership, supervision, casework management, and quality control functions, including data entry of refugee case file information into START. The position ensures high-quality work completion for eligible refugee applicants and ensures their cases are ready for adjudication by a United States Citizenship and Immigration Services (USCIS) officer. This position will act as the RSC team lead supporting USCIS circuit rides to Bangladesh. The position is responsible for the daily management of the workload assigned and managing relationships and communication with partner agencies. This role requires the ability to create spreadsheets and analyze large amounts of data.
∎ Department: Casework, RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
∎ Work Location: RSC-Asia, Cox`s Bazar Office, Bangladesh.
∎ Reporting to: Senior Casework Manager
∎ Expected Start Date: At Earliest

Job Responsibilities:
∎ Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
∎ Conduct pre-screening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads.
∎ Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation and distribution.
∎ Implement complete quality control of documentations and ensure all required documents are available both in START and the physical file before returning for file storage.
∎ Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families.
∎ Perform work in adherence to policy and procedure.
∎ Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices.
∎ Travel independently to locations within Bangladesh to conduct pre-screening interviews and provide USCIS support.
∎ Responds to case-specific inquiries from other RSC staff.
∎ Performs other duties as assigned by supervisor.

Additional Requirements:
∎ Minimum 5 years of work experience in the relevant field.
∎ At least two (2) years of relevant professional experience collecting data collection and interviewing required.
∎ A minimum of one (1) year's cumulative project management experience, including managing reports and allocating work, is required.
∎ Proven people management and leadership skills: the ability to lead a team and promote productivity in a positive work environment.
∎ Must be both team and detail-oriented, flexible, and able to achieve results in a fast-paced, multicultural environment.
∎ Problem-solver who takes initiative to provide solutions.
∎ High level of professionalism, integrity, and ability to maintain confidentiality.
∎ Able to review and develop policies and procedures for the department.
∎ Able to send proposals for policy and procedures improvement, and review the work of others for compliance, proving feedback in a professional and constructive way.
∎ Excellent interpersonal skills: the ability to communicate and work effectively and professionally with partners and colleagues in a cross-cultural environment.
∎ Able to train in large and small group settings.
∎ Able to manage team performance, provide regular constructive feedback and hold team members accountable.
∎ Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, meet deadlines, and work well under pressure in a fast-paced team environment.
∎ Proven advanced data entry skills.
∎ Good team player, strong analytical skills, and ability to think and work independently as and when needed.
∎ Ability to take direction from supervisors and cooperate with teammates.
∎ Excellent verbal and written English language skills.
∎ Working knowledge of a refugee language is an advantage.
∎ High level of computer literacy and proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) is required.
∎ Able to run and read high-level spreadsheets and do advanced QC with a high level of attention to detail.
∎ Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities.
∎ Ability to type 40 words per minute

Salary:
∎ Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Oct 2023

Company Information:
∎ 4 Oct 2023
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Category: NGO/Development