Call Centre Executive for E-commerce
Job Description
Title: Call Centre Executive for E-commerce
Company Name: SATORI Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Masters in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
Job Context:
∎ As a Call Centre Executive for E-commerce, he or she will be responsible for handling customer inquiries, complaints, and providing support for all aspects of e-commerce transactions. He or she will interact with customers over the phone, email or chat, ensuring they have a positive experience with the brand and resolve their issues in a timely and effective manner. Additionally, he or she will also provide insights and feedback to improve the customer experience and operations.
∎ Full-Time (Retail standard 10am to 7.00pm and Holiday will be Sunday)
Job Responsibilities:
∎ Respond to customer inquiries, complaints and support requests over phone, email or chat in a timely and efficient manner
∎ Provide excellent customer service by listening attentively, identifying the customer's needs, and providing appropriate solutions.
∎ Handle order processing, cancellations, returns and refunds, and other transaction-related tasks.
∎ Maintain accurate records of customer interactions, transactions and feedback in the CRM system.
∎ Collaborate with cross-functional teams, including fulfillment, logistics, and finance, to resolve customer issues and ensure timely delivery of orders.
∎ Continuously identify opportunities to improve customer experience and recommend solutions to management.
∎ Keep up-to-date with product information, promotions, and policies to provide accurate and relevant information to customers.
∎ Adhere to company policies, procedures and standards of professionalism.
Additional Requirements:
∎ 1-2 years of experience in customer service, preferably in an e-commerce setting.
∎ Experience with Genex Infosys Ltd, Digicon Technologies Ltd are highly encouraged to apply
∎ Skills Required: call center executive, COMMUNICATION WITH CLIENT, Customer dealing, Customer Relation, Customer Support, Excellent verbal communication
∎ Ability to multitask, prioritize and manage time effectively in a fast-paced environment.
∎ Proficiency in using CRM systems and other relevant software applications.
∎ Strong problem-solving skills and ability to think critically.
∎ Positive attitude, team player and willingness to learn and grow.
Salary: Tk. 15000 - 17000 (Monthly)
Compensation & Other Benefits:
∎ Festival Bonus: 1 month full salary for confirmed employee
∎ Lunch : Partially Subsidized
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Apr 2023
Company Information:
∎ 11 Mar 2023
∎ SATORI Ltd.
∎ Business : A Retail outlet concerning Home Decor
Category: Marketing/Sales
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