Call Center Executive
Job Description
Title: Call Center Executive
Company Name: The Daily House Visa Processing
Vacancy: 30
Age: 20 to 30 years
Job Location: Dhaka (DOHS Baridhara)
Salary: Tk. 15000 - 30000 (Monthly)
Experience:
Published: 2025-12-21
Application Deadline: 2026-01-19
Education:
Requirements:
Skills Required: Air Ticketing and Visa processing.,Air ticketing Reservation,Tour and Travel Agency,Tour and Travel visa,Tourist visa processing,Travel,Travel Agency,Visa Processing,Work Permit Visa Processing
Additional Requirements:
- Age 20 to 30 years
- Only Female
Responsibilities & Context:
Core Responsibilities
* Inbound & Outbound Communication: Handle high volumes of incoming calls and make outbound calls to prospective clients interested in Visit and Work Permit visas.
* Lead Counseling: Provide detailed information regarding visa categories, country-specific requirements, documentation processes, and service charges.
* Client Relationship Management: Build and maintain strong relationships with clients by providing accurate information and professional guidance throughout their application journey.
* Target Achievement: Convert inquiries into successful enrollments to meet monthly and quarterly sales/service targets.
* Database Management: Accurately record all client interactions, follow-up dates, and profile statuses in the company CRM or Excel tracking sheets.
Technical & Process Duties
* Document Screening: Perform initial assessments of client profiles (education, work experience, and funds) to determine eligibility for specific work permits.
* Appointment Scheduling: Coordinate and schedule face-to-face consultations between prospective clients and senior visa consultants.
* Updates & Compliance: Stay updated on the latest immigration laws and visa policy changes for the countries your agency handles.
* Problem Solving: Address client complaints or concerns promptly and professionally, escalating complex issues to the management team when necessary.
Daily Operations
* Follow up with "warm leads" who have previously expressed interest but haven't yet started the process.
* Send professional emails and WhatsApp messages with checklists and company brochures to interested candidates.
* Collaborate with the processing team to ensure the client is informed about their application progress.
Ideal Candidate Requirements
* Attitude: Patient, persuasive, and able to work under pressure.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
