Title: Call Center Executive (Female)
Company Name: Lucky Services Centre
Vacancy: 05
Age: 18 to 25 years
Job Location: Dhaka
Salary: --
Experience:
Females only.
Fluency in Bengali with clean pronunciation and basic English speaking/writing skills.
Good listening skills and a polite tone on the phone.
Must have a reliable computer/laptop, good internet connection, and a smartphone/headset.
Basic knowledge of MS Excel / Google Sheets and smartphone apps.
Ability to manage phone calls smoothly from a quiet working environment at home.
Receive inbound customer calls and respond to customer queries professionally.
Handle customer service bookings, schedule technician visits, and confirm orders.
Make outbound calls for customer follow-ups and feedback collection.
Maintain call records, customer information, and service status in the daily reporting sheet.
Communicate with the field service team/technicians to ensure timely service delivery.
Resolve basic customer complaints patiently and escalate complex issues when necessary.