Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Asia Continental Group (BD)

Vacancy: 4

Age: 21 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 12000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Travel Agency, Immigration/Visa Processing

• Bachelor degree or Higher Secondary (HSC).

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Travel Agency, Immigration/Visa Processing

• Age 21 to 35 years
• Only Female

• At least 1 year of experience in a recruiting agency, education consultancy, call center, or related field (Freshers can apply).

• Strong proficiency in call center operations and client service.

• Excellent phone etiquette and customer support capabilities.

• Clear communication skills in Bangla and English.

• Problem-solving and multitasking aptitude.

Company Introduction: Founded in 1992, Asia Continental Group (BD) RL-523 is a government-approved international recruiting agency and a leading human resource organization in Bangladesh. With a legacy of excellence in overseas recruitment, we have deployed over 50,000 skilled, semi-skilled, and non-skilled workers across Asia, Europe, and beyond. Our success is built on the strength of our dedicated, honest, and efficient team, operating under ISO 9001:2015 standards.

Job Type: Office-based

Office Hours: 9:00 AM to 7:00 PM

Working Days: 6 days

Weekend: 1 day (Friday)

Job Context: As a Call Center Executive, you will manage inbound and outbound customer interactions efficiently, providing accurate information and resolving queries professionally. You will handle customer support, coordinate with internal teams, and support recruitment operations or service delivery by guiding callers and maintaining compliance with company procedures.

Job Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently.

• De-escalate situations involving dissatisfied customers.

• Call clients and customers to inform them about company services, updates, or new overseas opportunities.

• Guide callers through navigation, processes, or using company services.

• Collaborate with other call center and administrative professionals to improve customer service.

• Manage inbound and outbound calls related to customers and applicants in a very effective manner adhering to company policies and procedures.

• Provide accurate, valid, and complete information by using the right methods and tools.

• Identify and assess customer and applicant needs to achieve satisfaction.

• Resolve complaints via call and handle routine follow-ups.

• Provide real-time assistance to executives and handle situations in the absence of a Team Leader.

• Prepare daily reports for the Team Leader and maintain communication logs.

• Collect positive feedback and reviews from clients or candidates.

• Fully subsidized lunch

• Two yearly festival bonuses

• Performance bonus

• Career growth opportunities