Branch Manager

Job Description

Title: Branch Manager

Company Name: Swadesh Islami Life Insurance- (Metro)

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Insurance

• Bachelor of Business Administration (BBA)

• Bachelor’s degree in Business, Finance, Insurance, Management or related field. Master’s degree preferred in some cases.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Insurance

• Experience: At least 5-10 years in the insurance industry, including experience in sales, operations, and team management. Previous branch management experience is a strong plus.

• Good knowledge of insurance products (life, health, general / non-life), policy underwriting, claims, premium collections.

• Strong leadership & people management skills. Ability to inspire, coach, and develop a sales-oriented team.

• Excellent communication, negotiation, and presentation skills.

• Analytical mindset; ability to interpret financial reports, sales metrics, and take corrective actions.

• Customer-focused, with high standards of service.

• Familiarity with relevant laws/regulations in the insurance sector in [your country/region].

• Proficient with MS Office (Word, Excel, PowerPoint), and ideally insurance management / CRM software.

• Preferred / Bonus

• Certification or formal training in insurance (e.g. diploma, professional insurance qualification).

• Experience in digital or tech tools for insurance (e.g. CRM, digital marketing, online quotation systems).

• Knowledge of local market / community networks.

• Multilingual skills (if relevant in your region).

We are seeking a highly motivated and experienced Branch Manager to lead and manage one of our branches. The Branch Manager will be responsible for achieving sales targets, managing operations, team leadership, customer satisfaction, and ensuring compliance with all regulatory and company standards.

Key Responsibilities

• Drive branch sales growth: meet or exceed targets for premium collection, new business, renewals, and cross-selling.

• Develop and implement business strategies to expand market share within the branch area.

• Recruit, train, coach, and motivate agents, brokers and branch staff to ensure high performance.

• Oversee all branch operations: policy issuance, underwriting (within authority limits), claims processing, premium collection, financial record-keeping.

• Manage budgets and financial performance: expenses, profitability, cost control.

• Maintain excellent customer service: resolve customer complaints, ensure timely servicing, build strong client relationships.

• Ensure compliance with internal policies, company underwriting guidelines, insurance regulations and legal requirements.

• Prepare reports for senior management on branch performance, market intelligence, competitor behavior.

• Monitor staff performance, set KPIs, conduct performance reviews.

• Liaise with head office for guidance, feedback, support, and alignment with company strategy.

• Competitive salary + performance incentives / bonuses.

• Opportunities for career growth and development.

• Benefits such as health insurance, provident fund, etc.

• Support from Head Office: training, systems, marketing materials.

• A dynamic work environment with scope to lead, innovate, and make an impact.