Title: Beneficiary Feedback Assistant SSA3
Company Name: United Nations World Food Programme (WFP)
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
∎ Completion of Bachelor's degree from reputed organization
∎ At least 1 year(s)
∎ Type of Contract: Special Service Agreement
∎ Duration of contract: 06 Months
∎ Nationality: Bangladeshi only
∎ Provide callers with accurate, up-to-date information to the intended audience. Answer beneficiary's questions/inquiries thoroughly by clarifying and providing relevant information.
∎ Appropriate referral to individual/unit.
∎ Follow up with the individual units
∎ Collect accurate data about calls and callers.
∎ Collate written grievances (both manually and electronically received) to compile into the database.
∎ Maintain and update the beneficiary feedback system database using hotline coding systems in recording the calls for the reports that are being shared with the management.
∎ Follow up on beneficiaries' cases with the supervisor to ensure that actions are taken effectively on time. If timely resolution is not possible, the complainant should be notified and the reasons for delay explained.
∎ Ensure that beneficiaries, affected communities and staff understand the handling procedures.
∎ Attend regular supervision and debriefing sessions.
∎ In coordination with the concerned projects, produce Monthly reports and Annual Response Report for dissemination to both the project teams and the management.
∎ Adhere to the confidentiality of the feedback given, and related information.
∎ Perform other related duties as required.
∎ Experience: Minimum (01) one year in the relevant field.
∎ Language: Strong communication skill in English and Bangla. Acquaintance with Rohingya and Chitagonian Language preferred.
∎ KNOWLEDGE & SKILLS:
∎ Ability to use standard office equipment such as photocopiers and scanners.
∎ Knowledge of standardized business support work routines and methods.
∎ Knowledge of standard office software packages, e.g., Microsoft word.
∎ Uses tact and courtesy to give and receive information with a variety of individuals.
∎ Good attention to detail in order to identify data discrepancies.
∎ Ability to work to deadlines and follow clear instructions.
∎ Monthly Salary: As per UN salary scale
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Sep 2022
∎ 12 Sep 2022
∎ United Nations World Food Programme (WFP)