Beneficiary Feedback Assistant SSA3
Job Description
Title: Beneficiary Feedback Assistant SSA3
Company Name: United Nations World Food Programme (WFP)
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Completion of Bachelor's degree from reputed organization
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Type of Contract: Special Service Agreement
∎ Duration of contract: 06 Months
∎ Nationality: Bangladeshi only
Job Responsibilities:
∎ Provide callers with accurate, up-to-date information to the intended audience. Answer beneficiary's questions/inquiries thoroughly by clarifying and providing relevant information.
∎ Appropriate referral to individual/unit.
∎ Follow up with the individual units
∎ Collect accurate data about calls and callers.
∎ Collate written grievances (both manually and electronically received) to compile into the database.
∎ Maintain and update the beneficiary feedback system database using hotline coding systems in recording the calls for the reports that are being shared with the management.
∎ Follow up on beneficiaries' cases with the supervisor to ensure that actions are taken effectively on time. If timely resolution is not possible, the complainant should be notified and the reasons for delay explained.
∎ Ensure that beneficiaries, affected communities and staff understand the handling procedures.
∎ Attend regular supervision and debriefing sessions.
∎ In coordination with the concerned projects, produce Monthly reports and Annual Response Report for dissemination to both the project teams and the management.
∎ Adhere to the confidentiality of the feedback given, and related information.
∎ Perform other related duties as required.
Additional Requirements:
∎ Experience: Minimum (01) one year in the relevant field.
∎ Language: Strong communication skill in English and Bangla. Acquaintance with Rohingya and Chitagonian Language preferred.
∎ KNOWLEDGE & SKILLS:
∎ Ability to use standard office equipment such as photocopiers and scanners.
∎ Knowledge of standardized business support work routines and methods.
∎ Knowledge of standard office software packages, e.g., Microsoft word.
∎ Uses tact and courtesy to give and receive information with a variety of individuals.
∎ Good attention to detail in order to identify data discrepancies.
∎ Ability to work to deadlines and follow clear instructions.
Salary:
∎ Monthly Salary: As per UN salary scale
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Sep 2022
Company Information:
∎ 12 Sep 2022
∎ United Nations World Food Programme (WFP)
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 25th Sep 2022
Similar Jobs
MHPSS Specialist
Senior Consortium MEAL Manager
Cook/Assistant Cook
Administrator cum Accountant
Country Representative - Bangladesh
Environmental Intern
Officer - Livelihood
Officer - Disaster Risk Reduction
Project Officer for Re-Greening Project
Associate Officer, Skills Development Programme
District Manager, Skills Development Programme
Assistant MEAL Officer
Finance Assistant
ECCD and MPHSS Counsellor
Instructor - Industrial Sewing Machine Operation (ISMO)
Senior Finance Officer (Budget, Report)
Senior Finance Officer (AP and Treasury)
Finance and Admin Coordinator/Manager
Coordination Officer
Coordinator-HR (Head of HR)
Information Management & Knowledge Management Manager
Terms of Reference - Assessment on the processing and uses of biomass (plants) produced in the plant
Deputy Manager, Data Centre; Microfinance Programme
Business Support Assistant (Admin)
Medical/ Lab Technologist
Nurse
District Project Officer
Sexual and Reproductive Health (SRH) Coordinator
Medical Officer
Monitoring & Evaluation Officer- Re advertisement
HR Assistant Bangladesh Cox's Bazar
Referral Assistant
Programme Manager - Climate Change and Resilience
Project Manager
Community Mobilizer, ALO Plus
Sub Assistant Engineer, Maintenance Department
Senior Officer, Procurement, Procurement Department
Accounts Assistant
Lab Technician
Deputy Executive Director
Facebook Group