Job Description
Title: Asst. Manager/ Manager, Customer Experience
Company Name: Apex Data Management & IT Ltd
Vacancy: 1
Age: 24 to 35 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 4 to 8 years
Published: 18 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 35 years
Responsibilities & Context:
∎ Work with the Manager in planning, organizing, and coordinating daily operational activities.
∎ Oversee the execution of tasks and projects, ensuring client deadlines are met.
∎ Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.
∎ Foster a positive work environment that promotes teamwork, collaboration, and open communication.
∎ Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.
∎ Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.
∎ Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.
∎ Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.
∎ End-to-end customer service.
∎ Quality assurance of the services generated by stakeholders.
∎ Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.
∎ Develop revenue-generating strategies, revenue generation and meet business delivery targets.
∎ Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.
∎ Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.
∎ Ensuring timely service delivery in line with Apex DMIT’s brand promises.
∎ Keep current on company information and materials.
∎ Keep current on the company's marketing strategies.
∎ Be an Apex DMIT Ltd. flag bearer on and off the job.
∎ Attend and actively participate in all team meetings, and workshops/training.
∎ Essential Duties & Responsibilities:
∎ The essential functions include but are not limited to the following:
∎ Work with the Manager in planning, organizing, and coordinating daily operational activities.
∎ Oversee the execution of tasks and projects, ensuring client deadlines are met.
∎ Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.
∎ Foster a positive work environment that promotes teamwork, collaboration, and open communication.
∎ Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.
∎ Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.
∎ Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.
∎ Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.
∎ End-to-end customer service.
∎ Quality assurance of the services generated by stakeholders.
∎ Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.
∎ Develop revenue-generating strategies, revenue generation and meet business delivery targets.
∎ Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.
∎ Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.
∎ Ensuring timely service delivery in line with Apex DMIT’s brand promises.
∎ Keep current on company information and materials.
∎ Keep current on the company's marketing strategies.
∎ Be an Apex DMIT Ltd. flag bearer on and off the job.
∎ Attend and actively participate in all team meetings, and workshops/training.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Job Highlights:
∎ Night Shift :*Please proceed with applying only if the working hours suit you.
∎ Male: Work Time: 6 PM to 3 AM
∎ Female: Work Time: 9 PM to 6 AM
∎ Work Days: 5 Days (Monday- Friday)
∎ Weekend: 2 Days (Saturday- Sunday)
Company Information:
∎ Apex Data Management & IT Ltd
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Address::
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Mar 2025
Category: Marketing/Sales
