Asst. Manager/ Manager – Credit Recovery

Job Description

Title: Asst. Manager/ Manager – Credit Recovery

Company Name: Lucerne Cocoa & Chocolate Products Limited

Vacancy: --

Age: At least 30 years

Job Location: Dhaka (Mohakhali)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

• Bachelor of Business Administration (BBA) in Management, Finance, Accounting, Marketing

• Or, any related discipline.

• MBA/Master’s degree will be given preference.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

• Age At least 30 years

• Willingness to make regular field visits.

• Honesty, responsibility and confidentiality.

• Ability to handle sensitive payment and client-related information professionally.

Experience

3–5 years of relevant experience in credit recovery, collection, client payment follow-up, delivery coordination, administration, logistics, or a related field.

Key Skills & Competencies

• Strong communication and negotiation skills

• Customer/client relationship management

• Team management and supervision

• MS Office (Excel, Word and PowerPoint)

• Problem solving and decision making

• Ability to work under pressure

• Follow-up, collection and recovery skills

• Good coordination with Sales, Accounts, Delivery and Administration teams

Preferred Candidate Profile

The preferred candidate should be mature, honest, proactive and capable of handling client follow-up, payment recovery, field coordination and delivery-related responsibilities. The person should be comfortable working with different departments and taking ownership of assigned tasks.

Job Context:

Lucerne Cocoa & Chocolate Products Ltd. is looking for a responsible and result-oriented professional for the position of Asst. Manager / Manager – Credit Recovery. The role will be responsible for credit recovery, client payment follow-up, collection of cash/cheques, delivery coordination, and related administrative and legal support.

Key Responsibilities

• Collect cash or cheques from clients and ensure timely payment collection.

• Follow up with clients to ensure outstanding payments are received within the agreed timeline.

• Handle payment-related legal actions and coordinate with relevant parties when required.

• Plan product deliveries and supervise the delivery team to ensure timely and smooth delivery.

• Monitor delivery-related activities and resolve operational issues when necessary.

• Provide logistics support and admin-related assistance as required.

• Maintain proper records of collections, outstanding payments, follow-up status, and related activities.

• Coordinate with Accounts, Sales, Delivery, HR & Admin, Factory Operations and other relevant departments regarding payment and delivery matters.

• Support emergency operational requirements and take necessary action within assigned authority.

• Perform any other duties and responsibilities assigned by management from time to time.

• Other benefits as per company policy