Asst. Manager, Customer Support & Operation

Job Description

Title: Asst. Manager, Customer Support & Operation

Company Name: Master Air Express Co.Ltd

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor of Business Administration (BBA), Masters degree in any discipline

Job Responsibilities:
∎ Conversant with rules and regulations of Airlines and Shipping line with Express Courier & Freight Forwarding Industry.
∎ Should have adequate knowledge and efficiency to communicate with local & foreign clients.
∎ Communicate with local and foreign Principal / Agent's / Business Partners.
∎ Need to have good relationship with foreign agents, airlines, shipping line and customers.
∎ Proficient in computer applications, e.g., Microsoft Excel, Word, etc.
∎ Receiving phone call of import & export query from customers.
∎ Handle complex and escalated customer service issues.
∎ You have to handle each & every client with care and sincerity.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Identifying the service gaps and developing effective service process/ strategies.
∎ Any other assignment given by Management.

Additional Requirements:
∎ Age 25 to 40 years
∎ Only males are allowed to apply
∎ Proficient in English - Oral & Written
∎ Good at email communication
∎ Good at Microsoft Excel
∎ Word & Data entry

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Lunch Facilities

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Dec 2023

Company Information:
∎ 21 Dec 2023
∎ Master Air Express Co.Ltd
∎ Address : House #6, Road #9, Sector #3, Uttara, Dhaka-1230

Category: Hospitality/ Travel/ Tourism

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