Assistant Manager - Service Delivery

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, Telecommunication

BSc In EEE/CSE/ECE/IT/ICE/ETE

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, Telecommunication

Skills Requirements:

• Comprehensive understanding of end-to-end service delivery models, service transition frameworks (ITIL), and operational support structures. 

• Strong knowledge of service availability, end-to-end system dependencies, failover mechanisms, and operational supportability across production environments. 

• Ability to evaluate service scalability, operational readiness, throughput limits, and capacity requirements against expected transaction volumes and usage patterns. 

• Proven understanding of production cutovers, rollback strategies, disaster recovery, and business continuity management during large-scale migrations and infrastructure transitions. 

• Ability to translate business and technical requirements into Service Level Agreements (SLAs), standard operating procedures (SOPs), and service acceptance criteria. 

• Experience governing release deployment schedules, maintenance windows, and transition dependencies to minimize service disruption and protect operational stability. 

• Familiarity with release governance, change enablement, and modern delivery practices across the service lifecycle. 

• Strong command of operational tracking and governance tools (such as Jira, Confluence, and MS Project) for monitoring service milestones, risks, and performance metrics. 

• Deep expertise in SLA/KPI design, performance baseline management, and major incident/problem escalation pathways. 

• Proven capability to prioritize competing operational demands, drive cross-functional alignment, and manage multi-stakeholder relationships across internal teams and external service partners.

Additional Requirements:  

• Knowledge of Preparation of SOW, RFQ, RFP, RFI, key procurement artifacts (TAT, VAS, BOQ), and Vendor Evaluation process. 

• Communication and a delivery-focused mindset to keep the vendor and timeline on track.  

• Experience in maintaining vendor-based development, monitoring development milestones, and optimizing handoffs between teams and internal delivery lifecycles. 

• PMP (Project Management Professional) certification is strongly preferred.

• Strong understanding of SDLC, able to coordinate end-to-end service delivery and transition activities across Development, QA, Deployment, and Post-Production to guarantee operational stability.

• Track and maintain external vendor-based development workflows, API integration pipelines, and release pathways across the delivery lifecycle to streamline third-party system interdependencies.

• Conduct service readiness assessments and evaluate operational viability, SLA impacts, security posture, and business risk associated with planned changes and migrations across large scale distribution systems.

• Plan measures, rollback procedures, and cross-functional dependency mappings to protect ongoing service continuity.

• Lead delivery planning for new services, features, and platform enhancements, covering requirement evaluation, capacity forecasting, operational constraints, and service acceptance criteria.

• Align delivery and operational goals across Product, Development, QA, DevOps, external vendors, regulating body, relevant business stakeholders and managed service partners.

• Prepare and maintain delivery roadmaps, rollout schedules, service workflow diagrams, operational health reports, and standard service transition artifacts.

• Facilitate formal operational readiness reviews to verify support team enablement, monitoring coverage, and technical stability prior to deployment or Go-Live.

• Coordinate operational testing, user acceptance (UAT), pilot phases, and stakeholder sign-offs to validate supportability before general release.

• Track transition milestones and serve as the central escalation point to manage, mitigate, and resolve critical deployment and operational risks.

• Maintain service delivery dashboards, transition trackers, governance logs, performance metrics, and ability to create data-driven, executive-ready presentations for management.

• Oversee complete operational handovers, knowledge transfer, support runbooks, and service sign-offs to ensure seamless service delivery.

• Provident fund,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2