Assistant Front Office Manager

Job Description

Title: Assistant Front Office Manager

Company Name: Radisson Blu Dhaka Water Garden

Vacancy: --

Age: 30 to 40 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 5 to 10 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort

Published: 28 Apr 2025

Education:
∎ Bachelor/Honors, Diploma in Hotel Management

Requirements:

Additional Requirements:
∎ Age 30 to 40 years

Responsibilities & Context:
∎ Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals.
∎ Manages the operation of the front office and related areas during assigned shifts.
∎ Participates in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
∎ Ability to take challenges and to be “Champion” of any programs or decided by the HOD / Management.
∎ Assists department head in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
∎ Prepares and analyses reports in order to develop an informative database for decision making by the department head / management and to communicate upcoming business throughout the hotel.
∎ Analyses business forecasts and schedules accordingly with the consent of department head.
∎ Ensures that front desk handles billing and cash in accordance with hotel’s brand standards.
∎ Reports to the department head for any credit balance / outstanding bills.
∎ Ensures seamless transition during shift changes and proper handover & takeover professionally maintained.
∎ Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity.
∎ Assists to the department head in all administrative and statistical analysis of department operations.
∎ Provides employees with the information needed to perform their job effectively.
∎ Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
∎ Prioritizes and assigns work.
∎ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
∎ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports.
∎ Performs all Human Resources related functions within the Front Office Department along with the department head or in absence of HOD.
∎ Creates 100% guest satisfaction by providing the World Class Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
∎ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
∎ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
∎ Provides Yes I Can! Genuine hospitality and teamwork on an ongoing basis.
∎ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
∎ Adheres to hotel policies and procedures.
∎ Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
∎ Keeps Manager promptly and fully informed of all problems or unusual matters of significance.
∎ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
∎ Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
∎ At all times projects a favorable image of the Hotel to the public.
∎ Any work assigned by Head of Department.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Gratuity, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 3

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

If you are the right person with Yes I Can! attitude and ready to create memorable moments, you should send your updated CV to the Director of Human Resources & Training by May 12, 2025 to [email protected] Only short listed candidates will be contacted for interview. "We grow talent, talent grows us"