Assistant Engineer – Service Management
Job Description
Title: Assistant Engineer – Service Management
Company Name: TEKVISION (BD) LIMITED
Vacancy: --
Age: Na
Job Location: Chattogram, Dhaka
Salary: Negotiable
Experience: --
Published: 2026-01-21
Application Deadline: 2026-02-08
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context
This role is the backbone of our service quality, ensuring seamless IT service delivery and exceptional customer satisfaction. You will be a central coordinator for resolving issues, managing service requests, and driving improvements, directly impacting client retention and the reliability of our services.
Responsibilities:
• Assist in managing IT service delivery processes, including incident, problem, and request management.
• Support Customer Success Managers by preparing service review reports and dashboards.
• Track and follow up on service-related issues to ensure timely resolution and communication.
• Coordinate with technical support, infrastructure, and application teams to resolve service disruptions.
• Contribute to root cause analysis and help identify trends to prevent future issues.
• Maintain accurate records of service activities, escalations, and customer interactions.
• Participate in initiatives to continuously improve service quality and customer experience.
Job Other Benifits:
- Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
