Job Description

Title: Admission Counselor

Company Name: Amar Home Drug Addiction Treatment Center

Vacancy: 2

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years

• Bachelor/Honors

• 1 to 3 years

• Age At least 25 years

Experience requirements

• 1–3 years of experience in admissions, customer service, counseling support, healthcare coordination, CRM, sales, or call handling will be preferred.
• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

Additional requirements

• Excellent communication skills in Bangla and English.
• Strong interpersonal, counseling, and relationship-building skills.
• Ability to communicate with empathy and professionalism.
• Confidence in meeting clients and guardians face-to-face.
• Good organizational and documentation skills.
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace.
• Ability to work independently during home office hours.
• Strong sense of responsibility, punctuality, and accountability.
• Stable internet connection and a quiet environment for home office work.

Organization Type: Drug Addiction Treatment Center

Job Type: Full-time (Hybrid: Office + Home Office)

Job context

Amar Home is a professional drug addiction treatment and recovery center dedicated to providing confidential, structured, and compassionate care. We are looking for responsible, empathetic, and confident individuals to join our Admission Department.

The selected candidates will be responsible for handling admission inquiries, communicating with clients and guardians, conducting admission consultations, coordinating with the Program Department, and managing the complete admission process from the first inquiry to final admission.

This is a hybrid position, combining office-based responsibilities with remote call-handling responsibilities from home.

Fixed working schedule

Position 1 (1 Vacancy)

• Office: 3:30 PM – 9:00 PM

• Home office: 9:00 PM – 12:00 AM

• Workdays: 5 days per week

Position 2 (1 Vacancy)

Workdays: 4 days per week

Shift pattern:

• 2 days: 8:00 AM – 4:30 PM (Home Office: 8:00 AM – 11:00 AM, Office: 10:00 AM – 4:30 PM)

• 2 days: 3:30 PM – 12:00 AM (Office: 3:30 PM – 9:00 PM, Home Office: 9:00 PM – 12:00 AM)

Workplace

Hybrid (Office + Home Office)

Job responsibilities

• Receive and manage incoming admission-related phone calls.

• Communicate professionally with clients and guardians.

• Explain treatment programs, admission procedures, and available services.

• Meet prospective clients and guardians in person at the center.

• Conduct admission consultations and guide families through the admission process.

• Successfully facilitate and complete client admissions.

• Schedule appointments and follow up with prospective clients.

• Coordinate closely with the Program Department regarding admissions and client onboarding.

• Handle admission documentation, agreements, and record management.

• Maintain complete confidentiality of all client information.

• Update CRM, spreadsheets, and internal reports.

• Manage admission-related administrative tasks assigned by management.

Competitive salary (based on experience and qualifications). Hybrid working opportunity. Performance-based admission incentive. Incentive will be provided for each successful client admission after achieving the monthly target. Professional training and career growth opportunities. Supportive and purpose-driven work environment.