Telecaller Team Leader / Manager

Job Description

Title: Telecaller Team Leader / Manager

Company Name: BIG V (M) SDN. BHD. (Malaysia)

Vacancy: 5

Age: At least 18 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 50000 - 60000 (Monthly)

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• Higher Secondary
• Higher Secondary

• At least 1 year
• Freshers are also encouraged to apply.

• Age At least 18 years

• Freshers are welcome to apply
• Good communication and persuasion skills
• Strong work ethic and positive attitude
• High adaptability and willingness to learn
• Ability to work independently in a remote setup

Job Type: Full-Time | Work From Home

Working Hours: 12 hours

Weekly Off: 1 day

Job Summary

We are seeking an experienced and driven Telecaller Team Leader / Manager to oversee and manage our telecalling team. The ideal candidate will be responsible for supervising daily operations, improving team performance, ensuring target achievement, and maintaining high-quality customer interactions.

Key Responsibilities

• Lead, supervise, and motivate a team of telecallers to achieve daily, weekly, and monthly targets

• Monitor calls, provide feedback, and ensure quality standards are maintained

• Train, coach, and mentor team members to improve communication and sales skills

• Develop and implement strategies to increase productivity and conversion rates

• Track performance metrics and prepare regular reports for management

• Handle escalated customer issues and provide effective resolutions

• Ensure adherence to company policies, scripts, and compliance standards

• Collaborate with other departments (sales, marketing, operations) for process improvement

• Assist in recruitment and onboarding of new telecallers

Requirements

• Proven experience in telecalling, telesales, or call center operations

• Prior experience in a team leader or supervisory role

• Strong leadership, communication, and interpersonal skills

• Ability to analyze performance data and drive improvements

• Target-oriented mindset with problem-solving abilities

• Proficiency in CRM systems and basic computer applications

• Ability to handle pressure and manage multiple tasks

Key Skills

• Team Leadership

• Communication & Negotiation

• Performance Management

• Coaching & Training

• Customer Handling

• Time Management

KPIs / Success Metrics

• Team target achievement rate

• Call quality scores

• Conversion rates

• Customer satisfaction (CSAT)

• Attendance and team productivity

1. Basic salary up to 60,000 BDT per month (based on experience and performance)

2. Medical claims

3. Paid annual leave

4. Opportunities for career advancement into senior management roles

5. Ongoing training, coaching, and leadership development programs

6. Employee recognition and reward schemes