Technical Support Specialist
Job Description
Title: Technical Support Specialist
Company Name: ReliSource Technologies Ltd.
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ O level/A Level from a recognized school/institution.
∎ Graduate in any discipline from any reputed university.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Who we are looking for?
∎ As a Technical Support Specialist (TSS), you will provide support to our customers via phone, email and computer chat. You need to be a highly detail oriented and analytical individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. While the nature of their role is more technically based, it is important for help desk support specialists to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. A strong sense of responsibility, accountability, proactiveness and good communication skills is a must for this position. Please DO NOT APPLY if you do not possess such skills.
Job Responsibilities:
∎ Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
∎ Manage Help Desk tickets in a timely manner.
∎ Document customer interactions.
∎ Run diagnostics to resolve customer reported issues.
∎ Identify and escalate priority issues per client specifications.
∎ Manage and ensure appropriate follow-up and closure for all customer contacts.
∎ Stay current with system information, changes and updates.
∎ Strive for First Call Resolution, working to resolve member issues at the point of contact.
∎ Serving as a backup when other employees are out due to absent staff members.
∎ Navigate multiple systems while resolving complex issues.
Additional Requirements:
∎ Excellent oral communication skills. Must be fluent in English (both spoken & comprehension).
∎ Flexibility to work a variety of shifts with minimal notice.
∎ Highly organized to keep Help desk tickets order.
∎ Maintain composure in high pressure situations.
∎ Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
∎ Excellent attendance and punctuality are requirements for the position.
∎ Understanding and appreciation for information security within systems and user devices.
∎ 1 year of experience working in a help desk environment preferred but not mandatory.
∎ An ability to stick to strict deadlines, prioritize and delegate.
∎ A keen eye for detail.
∎ Computer skills and data entry skills are required.
∎ Familiarity working with different Database products, Microsoft products, Internet browsers and E-mail is preferable.
Compensation & Other Benefits:
∎ Very Competitive Salary and Benefits with Excellent Career Opportunity in a Focused & Stable organization.
∎ Most importantly, a friendly work environment with opportunity to learn from a number of highly skilled mentors.
Application Deadline: 19 Feb 2021
Company Information:
∎ 20 Jan 2021
∎ ReliSource Technologies Ltd.
∎ Business : ReliSource, Headquartered in Boston, USA, is a provider of Specialized Products & Services and have been operating in Bangladesh for more than a decade providing High-Tech solutions to its Clients. Since its inception in 2003 it has been continuously working in new and challenging areas for its Fortune 500 Clientele to deliver significantly high ROI. We provide Device Development / Embedded Engineering, Enterprise Application Development, Enterprise Mobility and Testing/QA Services in the areas of Healthcare, Pharmaceuticals, Logistics & Supply Chain, Insurance and Unattended Payment Systems.
In addition to challenging high-tech works, we offer a friendly environment where fun and career development goes together. The ReliSource family members are particularly proud of its `Culture` that bonds everyone together with history of practicing Values & Ethics that develops a professional environment of excellence. This has not only created a sustaining existence for the organization and its members but also created many leaders.
Visit: www.relisource.com to know more.
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 19th Feb 2021
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