Team Leader – Call Center
Job Description
Title: Team Leader – Call Center
Company Name: ZF e Mart
Vacancy: --
Age: Na
Job Location: Dhaka (DOHS Mirpur)
Salary: Tk. 32000 - 35000 (Monthly)
Experience:
Published: 2026-03-24
Application Deadline: 2026-04-23
Education:
- Bachelor/Honors
Requirements:
Skills Required: Call Center Operation
Additional Requirements:
Proven experience as a team leader or supervisor in a call center environment.
Excellent communication and interpersonal skills in English and Bengali.
Strong leadership, problem-solving, and decision-making abilities.
Proficiency in MS Office and call center software.
Ability to work under pressure and meet deadlines.
Responsibilities & Context:
Job Summary:
We are seeking a dynamic and experienced Team Leader to oversee our call center operations. The ideal candidate will lead a team of customer service representatives, ensuring high-quality service, achieving performance targets, and maintaining excellent customer satisfaction levels.
Key Responsibilities:
Supervise, motivate, and manage a team of call center agents.
Monitor team performance and provide feedback, coaching, and training as needed.
Ensure adherence to company policies, call scripts, and service standards.
Analyze performance metrics and prepare regular reports for management.
Handle escalated customer complaints and resolve complex issues efficiently.
Assist in recruitment and onboarding of new call center staff.
Collaborate with other departments to streamline processes and improve service quality.
Job Other Benifits:
asper company policy
Employment Status: Freelance
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
