Support Centre Executive

Job Description

Title: Support Centre Executive

Company Name: Oxford International School

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters or Bachelors in any discipline from any reputed university home or abroad.
∎ O' level and A' level background candidates are highly preferred

Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ -Respond promptly to inquiries, concerns, and requests from Customer like-students, parents, Guest & visitors in a professional and friendly manner.
∎ -Create a welcoming atmosphere to ensure a positive experience for all visitors.
∎ -Assist in resolving issues and providing information related to school services, activities, and policies.
∎ -Handle incoming calls, emails, and messages, directing them to the appropriate department or personnel.
∎ -Maintain clear and effective communication with students, parents, and staff members.
∎ -Receive, distribute, and maintain records of incoming and outgoing courier and mail items.
∎ -Maintain accurate records of student and visitor information.
∎ -Compile reports on customer care activities and performance as needed.
∎ -Gather and document feedback from students, parents, and visitors regarding their experiences with the school's services and facilities.
∎ -Share this feedback with relevant departments to facilitate continuous improvement.
∎ -Keep students, parents, and staff members informed about school updates, events, and important dates.
∎ -Distribute newsletters, circulars, and information through various communication channels.
∎ -Maintain the digital notice board with up-to-date information on school events, announcements, and important notices.
∎ -Distribute all other necessary information in emergency situation as well.
∎ -Handle and resolve complaints or concerns from students, parents, or visitors in a timely and effective manner.
∎ -Escalate complex issues to the appropriate channels for resolution.
∎ -Monitor access to the school premises, ensuring safety and security protocols are followed.
∎ -Respond to emergency situations and alert appropriate personnel when necessary.
∎ -Manage requests for early leave or late arrival of students, ensuring proper documentation and adherence to school policies.
∎ -Monitor and respond to inquiries in message and comments on the school's social media platforms, providing timely and accurate information.
∎ -Establish and manage a lost and found system, ensuring items are properly catalogued and returned to their owners.
∎ - Operate and manage sound systems and audio-visual equipment during school.
∎ -Other Admin related tasks assigned by the school management.

Additional Requirements:
∎ Age 22 to 35 years
∎ Only females are allowed to apply
∎ The candidate must be fluent in both verbal and written English.
∎ Experience working in English medium school will be considered as an added advantage.
∎ The candidate must be hard-working and self -motivated.
∎ Must have strong personality and ability to work under any pressure

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Nov 2023

Company Information:
∎ 18 Oct 2023
∎ Oxford International School
∎ Address : House 34, Road 27 (old), Dhanmondi R/A
∎ Business : Oxford International School (OIS) is an English medium co-education School following the academic programme of the University of Cambridge, UK up to GCE O and A Levels.

Category: Education/Training

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