Student Connect Officer

Job Description

Title: Student Connect Officer

Company Name: Universal College Bangladesh

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ The prospective candidate should be a graduate.

Job Context:
∎ Universal College Bangladesh (UCB) is an STS Group venture. UCB is Bangladesh`s first and only Ministry of Education-approved international higher education provider. With a state-of-the-art campus in the heart of Dhaka city, UCB is the nation`s premier transnational in-country higher education provider delivering world-leading university programs
∎ With established market leadership, Universal College Bangladesh is now expanding its offerings to offer Bachelor`s and Master`s in-country degree programs with a world top 100 university. In this context, UCB is seeking a highly talented individual for the position of Call Center Executive

Job Responsibilities:
∎ Handle inbound and outbound calls to prospective students and parents.
∎ Identify their needs, resolve issues, and provide solutions.
∎ Upsell other programs wherever possible.
∎ Ensure you follow the calling script provided by the company for uniformity. Also, be well-read on program USPs, eligibility criteria, admission process and the website for FAQs or policy-related answers.
∎ Maintain good relations with prospective students and parents.
∎ Meet personal targets and work towards meeting team targets.
∎ Maintain records of the conversations with the prospective students and parents. and analyze the data.
∎ Write and submit timely reports on performance, targets, and student queries.

Additional Requirements:
∎ Excellent command of English, a smart personality, and above 2 years minimum experience in student counseling and connecting in an organization.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Aug 2023

Company Information:
∎ 24 Jul 2023
∎ Universal College Bangladesh

Category: Education/Training

: If you think you have what it takes to be successful in this challenging role and if you have the above mentioned qualifications, please send your CV to [email protected] before 23 August 2023