Sr. Executive / Executive - Customer Service (Garments Accessories)

Job Description

Title: Sr. Executive / Executive - Customer Service (Garments Accessories)

Company Name: Dizayn Etiket Bangladesh (DZN Labels Ltd.)

Vacancy: 1

Age: 24 to 35 years

Job Location: Gazipur (Kashimpur)

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Garments, Group of Companies, Garments Accessories
• Freshers are also encouraged to apply.

• Graduation in any discipline from any reputed university.

• 2 to 6 years
• The applicants should have experience in the following business area(s): Garments, Group of Companies, Garments Accessories
• Freshers are also encouraged to apply.

• Age 24 to 35 years

• Preference will be given to Female.
• Must have Experience in Garments Accessories Industries.
• Must be proficient in Computer skills in MS office (especially in Excel).
• Excellent in Bangla and English - both spoken and written.
• Leadership skills.
• Outstanding communication and interpersonal skills.
• Excellent time management skills and Ability to work under pressure.
• Planning, organizing & prioritizing skills.
• Strong command of spoken and written English.
• Excellent interpersonal and communication skills.
• Ability to work independently as well as part of a team.
• Customer-focused mindset with strong problem-solving abilities.

Job Responsibilities & Context

DZN Labels Ltd. (Dizayn Etiket Bangladesh) a 100% Turkish-owned garments accessories manufacturing company is looking for a young, talented and aspiring candidate who is a team player and multitasker.

Job Responsibilities

• Plan and execute customer service strategies to retain existing customers and strengthen long-term relationships.
• Maintain daily follow-up with vendors for payment status and required document collection.
• Coordinate closely with Operations/Production teams to ensure timely readiness and delivery of goods as per customer requirements.
• Manage customer communication effectively to enhance brand loyalty and company reputation.
• Maintain and segment the customer database to support targeted communication and service activities.
• Develop creative solutions and service proposals, oversee execution, and report outcomes to relevant stakeholders.
• Handle tasks efficiently in a pressurized and fast-paced working environment.
• Consistently meet assigned targets and challenging objectives set by management.
• Ensure clear, professional, and timely communication via email and telephone.
• Coordinate with Commercial and Finance & Accounts teams regarding LC-related clarifications and documentation, following company procedures.
• Ensure timely issuance and resolution of proforma invoices and billing-related matters.
• Maintain accurate records and ensure compliance with internal processes and customer requirements.

• T/A,Tour allowance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2