Software Support Executive
Job Description
Title: Software Support Executive
Company Name: Codeware Ltd.
Vacancy: 2
Age: Na
Job Location: Dhaka (Adabor)
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company
Published: 2025-11-04
Application Deadline: 2025-11-14
Education:
- Diploma in Engineering in Computer Science
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company
Skills Required: Fluent in English Speaking
Additional Requirements:
No prior experience required (Freshers are encouraged to apply).
Training will be provided.
Must be proficient in English communication (writing and speaking).
Strong communication and interpersonal skills.
Domain knowledge of various systems/software will be a plus.
Ability to learn quickly and handle multiple clients.
Problem-solving attitude and client-focused mindset.
Responsibilities & Context:
CodeWare Limited is seeking a Software Support Executive to join our team. We are a leading software company in Bangladesh, specializing in advanced bus ticketing solutions. The ideal candidate will be responsible for providing excellent customer support, gathering client feedback, and ensuring the smooth delivery of our software services.
Job Responsibilities
- Understand the Bus Ticketing Software System and provide effective support to customers.
- Handle customer queries, complaints, and requirements with professionalism.
- Document and submit customer feedback, complaints, and new requirements to the office.
- Internally test and verify features before delivery to clients.
- Communicate with clients through online meetings, calls, or in-person visits.
- Collaborate with internal teams to ensure client satisfaction and system improvements.
Job Other Benifits:
- Weekly 2 holidays
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Office Time: 09:00 AM - 06:00 PM
Night Support: Candidate may need to provide support at night if required.
For extra work, overtime allowance will be provided (applicable after the probation period).
Probationary Period: 6 months
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
