Service In-Charge

Job Description

Title: Service In-Charge

Company Name: United Machinery Bangladesh

Vacancy: 1

Age: At least 23 years

Job Location: Gazipur

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Automobile

• Bachelor in Engineering (BEngg) in Automobile, Mechanical Engineering
• Diploma in Automobile

• At least 3 years
• The applicants should have experience in the following business area(s): Automobile

• Age At least 23 years
• Only Male

United Machinery Bangladesh is looking for a competent, technically skilled, and result-oriented Service In-Charge to lead and manage its service operations. The selected candidate will oversee equipment maintenance and repair, coordinate field service activities, manage service engineers and technicians, ensure customer satisfaction, and maintain efficient service operations for material-handling equipment and industrial machinery.

The ideal candidate should possess strong technical knowledge of automobile or mechanical engineering, excellent problem-solving abilities, and relevant experience in service management, team coordination, and customer handling.

Service Operations Management

• Lead, supervise, and coordinate service activities, including preventive maintenance, troubleshooting, equipment repair, and breakdown services.
• Develop and implement service schedules for forklifts, electric pallet trucks, and other material-handling equipment.
• Ensure timely completion of service jobs while maintaining quality, safety, and customer satisfaction.
• Monitor ongoing service activities and allocate technicians, tools, equipment, and other resources effectively.
• Oversee workshop operations, field service activities, and emergency breakdown support.

Technical Support and Troubleshooting

• Provide technical guidance to service engineers and technicians on mechanical, electrical, hydraulic, transmission, engine, and battery-related problems, as applicable.
• Supervise equipment inspection, fault diagnosis, repair, overhauling, and preventive maintenance.
• Review technical findings and recommend suitable repair solutions and spare-parts replacement.
• Ensure proper use of service manuals, technical documentation, diagnostic tools, and maintenance procedures.
• Coordinate with manufacturers and suppliers on complex technical issues, warranty claims, and technical support.

Team Leadership and Staff Management

• Supervise, guide, and evaluate service engineers, technicians, and other service personnel.
• Assign service jobs based on technical expertise, workload, location, and urgency.
• Monitor employee productivity, job completion, and service quality.
• Arrange technical training and skill-development initiatives for service personnel.
• Promote discipline, teamwork, accountability, and compliance with company policies.

Customer Relationship and Service Coordination

• Maintain professional relationships with clients and respond promptly to service requests and complaints.
• Coordinate with customers regarding equipment breakdowns, maintenance schedules, repair progress, and delivery timelines.
• Conduct site visits when necessary to assess technical problems and resolve critical customer issues.
• Ensure effective communication between customers, service, spare parts, sales, and management teams.
• Handle customer complaints professionally and take corrective action to improve service quality.

Service Planning, Reporting, and Documentation

• Prepare and review daily, weekly, and monthly service plans and performance reports.
• Monitor service job cards, maintenance records, inspection reports, and equipment service histories.
• Track pending jobs, breakdown cases, spare-parts requirements, and technician assignments.
• Analyze service indicators such as response time, job completion time, repeat breakdowns, and customer feedback.
• Maintain accurate service documentation and submit reports to management on time.

Service Requisitions, Warranty, and Commercial Coordination

• Review technical inspection findings and prepare or verify service requisitions with relevant departments.
• Ensure customers receive clear information about repair requirements, estimated costs, and service scope.
• Monitor warranty-related service cases and coordinate claims with manufacturers or suppliers.
• Obtain customer approval for additional repair work and parts before proceeding, in line with company policy.
• Support service contract management, preventive maintenance agreements, and customer retention initiatives.
• Promote safe maintenance and repair practices at the workshop and customer sites.
• Inspect completed jobs to ensure work quality and proper equipment functionality.

• Mobile bill,Tour allowance
• Festival Bonus: 2
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly