Senior Software Engineer-Oracle Database, BankUltimus
Job Description
Title: Senior Software Engineer-Oracle Database, BankUltimus
Company Name: LEADS Corporation Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Skills Required: Oracle Database
Experience Requirements:
∎ 2 to 4 year(s)
Job Responsibilities:
∎ Install company software suite at customer sites.
∎ Configure and ensure software changes to system to assist in business organizational changes.
∎ Analyse system and compile system change needs as requested by customer.
∎ Inspect changes before customer performs user acceptance testing
∎ Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
∎ Coordinate with customer to resolve issues.
∎ Extend user support and training to customer and support users.
∎ Record and manage customer specific implementation user guides for company application’s user community.
∎ Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
∎ Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
∎ Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues.
∎ Strive to resolve problems in early stages.Work closely with development team in an Agile SCRUM environment to refine and support the development, testing and release of functionality
∎ Operate within the Support procedures, standards and policies.
∎ Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
∎ Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
Additional Requirements:
∎ Strong knowledge on Oracle RDBMS, SQL and PL/SQL
∎ Strong problem solving skills; gathers and analyses information skilfully
∎ Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
∎ Capable of managing difficult or emotional customer situations and building rapport.
∎ Ability to understand and escalate issues efficiently and appropriately.
∎ Prioritize effectively within tight schedules and a fast pace environment
∎ Enthusiasm and positive attitude in context to the role.
∎ Strong work ethic and customer service orientation with high integrity and ethics.
∎ Commitment to professionalism, follow-through and attention to detail.
∎ High technical aptitude for assimilating technical concepts and new technology.
∎ Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Weekly 2 holidays, Gratuity
∎ Festival Bonus: 2
∎ 100% Medical expense reimbursement facility as per company policy
∎ LFA (Leave fare Assistance)
∎ Internal & External Training
∎ Attractive Leave Package: Casual Leave, Sick Leave, Annual Leave, Maternity Leave.
Application Deadline: June 29, 2019
Company Information:
∎ LEADS Corporation Limited
∎ Address : Rupayan Trade Center, 17th Floor, 114, Kazi Nazrul Islam Avenue, Bangla Motors, Dhaka. (At Bangla Motors Roundabout).
∎ Web : www.leads.com.bd
Category: IT/Telecommunication
Read Before Apply: Candidates are requested to check the job details first and who doesn't meet the above requirements are requested not to apply.If you are looking for an organization which will invest in your success, offer opportunity for advancement & conducive working environment, please apply online or send your Resume with a cover letter mentioning the position on top left corner of the envelope to the company address.
