Senior Project Manager

Job Description

Title: Senior Project Manager

Company Name: Bangla Scale Agency

Vacancy: 05

Age: At least 22 years

Job Location: Dhaka (Uttara Sector 10)

Salary: Tk. 40000 - 60000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, Advertising Technology (AdTech) Startup

• Diploma
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Advertising Agency, Advertising Technology (AdTech) Startup

• Age At least 22 years

Overview

This is the most senior operational role in the agency, reporting directly to the founder. You will own client relationships across the full portfolio, lead a team of six across ad operations, content, and telesales, drive client retention, and lead the effort to grow active client count. The founder will progressively step out of day to day operations as you grow into the role.

Experience Requirements

• 3 to 5 years in a digital agency, marketing services firm, or B2B services delivery role

• At least 2 years in a position where you directly owned client relationships

• Documented experience managing a team of 8 or more

• Track record handling client escalations and difficult conversations under pressure

Key Responsibilities

Client Relationships and Retention

1. Serve as primary point of contact for all retainer clients across the portfolio

2. Run weekly performance review calls and own the monthly reporting cycle for every client

3. Handle escalations within the standard protocol (two hour acknowledgement, twenty four hour written resolution)

4. Maintain the internal client risk map and reduce monthly churn rate

5. Conduct monthly and quarterly business reviews with every client

Additional Requirements

• Strong written and spoken Bangla and English. Must be comfortable running calls and writing reports in both languages.

• Calm under pressure. We work directly with founders and business owners; the role demands composure in difficult conversations.

• Process oriented and systems minded. You should enjoy building structure, not just reacting to incoming requests.

• Working knowledge of Meta Ads, Google Ads, and the structure of paid media campaigns. You will not run campaigns yourself, but you must understand what your ad team is doing.

• Comfortable with Zoom, WhatsApp, and Google Workspace as primary work tools.

• Available to work from the office six days a week. Friday is a protected full rest day.

Client Acquisition and Growth

1. Convert inbound leads from the agency funnel into signed retainers

2. Own monthly new signing targets and the reactivation of dormant accounts

3. Coordinate with the telesales and marketing team on the outbound pipeline

Team Leadership

1. Manage a team of 8 to 15. 

2. Run the weekly team standup, monthly one on one reviews, and quarterly performance check ins

3. Assign client accounts, monitor delivery quality, and enforce SOP compliance

4. Build and maintain internal playbooks, onboarding documents, and process improvements

5. Support the founder in future hiring rounds as the agency scales

Operations and Reporting

1. Submit a weekly internal report to the founder covering retention, new signings, team status, and risks

2. Maintain operational dashboards and the central client account database

3. Ensure every client receives the standard monthly performance report on schedule

4. Run the monthly operations review and propose process improvements

How to Apply

Send your CV along with a short note explaining why you are the right fit for this role to:

WhatsApp: +8801841480615