Senior Officer(Operations)

Job Description

Title: Senior Officer(Operations)

Company Name: SHIN-SHIN Japan Hospital

Vacancy: 1

Age: 40 to 50 years

Job Location: Dhaka, Dhaka (Uttara)

Salary: Tk. 35000 - 45000 (Monthly)

Experience:

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies

• Masters
• Bachelor/Honors

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies

• Age 40 to 50 years

• Monitor and coordinate day-to-day hospital operational activities to ensure smooth workflow and uninterrupted services.

• Coordinate with different departments to ensure effective communication and timely completion of operational activities.

• Monitor patient service areas, reception, front desk, and other operational points to ensure proper service delivery.

• Ensure compliance with hospital policies, procedures, operational standards, and management instructions.

• Follow up on departmental activities, pending issues, and operational requirements and report them to the concerned authority.

• Assist in maintaining smooth coordination among medical, nursing, administration, accounts, pharmacy, diagnostic, housekeeping, security, and other support departments.

• Monitor staff attendance, punctuality, discipline, and operational performance in coordination with the concerned departments.

• Identify operational issues, service gaps, and workflow difficulties and coordinate with relevant departments for timely resolution.

• Assist in maintaining a clean, safe, organized, and patient-friendly hospital environment.

• Monitor the availability and proper functioning of operational facilities, equipment, utilities, and support services.

• Handle patient and visitor-related operational concerns professionally and coordinate with relevant departments for resolution.

• Maintain and prepare operational reports, records, checklists, and other required documentation.

• Support management in implementing new operational processes, systems, policies, and service improvement initiatives.

• Assist in monitoring vendors, outsourced services, and third-party operational activities as assigned.

• Conduct regular follow-up on housekeeping, security, maintenance, transportation, and other support services where applicable.

• Ensure proper documentation and timely communication of operational incidents, complaints, and irregularities.

• Assist in organizing meetings, training programs, hospital events, and other operational activities as required.

• Maintain confidentiality of hospital, patient, employee, and organizational information.