Job Description

Title: Senior Executive (Tourism Business Development)

Company Name: Sylhet Tours and Travels Services Limited

Vacancy: Not specific

Job Location: Sylhet (Sylhet Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Master of Business Administration (MBA) in Hotel Management
∎ Preferred Professional Certification: GDS,HOSPITALITY MANAGEMENT
∎ Training/Trade Course: IATA,NHTTI,TOUR OPERATION

Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s): Hospitality Management, IATA, Immigration Consultant, Travel management
∎ The applicants should have experience in the following business area(s): Airline, Tour Operator, Transportation, Travel Agent

Job Context:
∎ We are looking for Senior Executive (Tourism Business Development) Experienced in Marketing and Customer Relationship Department in trade with Excellent Knowledge of Tour Operation, Holiday package & visa services (Asia & Europe), Medical Tourism, Inbound & Outbound Tour.

Job Responsibilities:
∎ Participates in marketing activities locally, nationally or internationally by assisting Managing Director in co-coordinating a segment or portion of a promotion and by providing direct professional travel advice to potential visitors & Travellers.
∎ Conceptualize, plan and develop new and innovative marketing programs.
∎ Plan, organize and participate in the delivery of programs to ensure branch objectives are met.
∎ Prepare estimates and control budgets for section programs.
∎ Perform Online & Out door marketing for Visa, air Ticketing and related service.
∎ To create Promotional Holiday packages (International & Domestic).
∎ To create international Business Counter Part (Tourism).
∎ To provide the Visa related services.
∎ To create embassy relation for promotional visa offer.
∎ To maintain Embassy File for Enlisted Company.
∎ To dealing with Corporate Clients & Marketing,
∎ Counseling to clients regarding all types of tourist & business visas from / outside Bangladesh.
∎ Deal with incoming emails including corresponding with local and overseas vendors.
∎ Training/Trade Course: Training Trade Course: IATA course, GDS Course, Training from NHTTI, Tour Guide Skill
∎ Skills Required: GDS, Hospitality Management, hotel booking, IATA, Managing inbound and outbound tourists, Tour Guide, Travel management
∎ Design & develop foreign tour packages.
∎ Design & develop Hajj and Umrah package
∎ Arrange/follow-up VISA processing
∎ Performs other related duties as assigned.
∎

Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Minimum 3/5 years working experience in travel agency / airlines including group & corporate travel experience preferably in Sylhet, Dhaka & Chattagram, Coxsbazar in respect of applicant's job location preference.
∎ Proficiency in operating multi GDS (global distributions system) including reservation, issue, reissue, revalidation and refund process on airline reservations and ticketing, i.e. SABRE, AMADEUS
∎ Good understanding and promote B2B and B2C business nature.
∎ Marketing and selling of major Airlines Tickets, Packages, Tours, Hotel Reservation and Visa Assistance Services etc.
∎ A strong positive clientele relations for generate new travel & tour related business and fair knowledge on tour operation, tour planning, car rental, cruise and hotel reservations.
∎ Ability to have problem solving skills and good liaison with airlines/vendors and capable of sourcing corporate, group and special fares from airlines/vendors.
∎ Ability to handle several project simultaneously under huge work pressure and to work well with all levels of associates within the organization.
∎ Promote company's campaign and different offers.
∎ Handle incoming calls and emails inquiries regarding travel related issues including ticket availability and provides accurate and through information regarding events.
∎ Should possess high level contact with the airlines, vendors and concerned sectors.
∎ Must have on hand clients and ability to create new clients that periodically result is generating revenue and carrying out target oriented sales.
∎ Self-motivated, self-learning and proactive in identifying all possible solutions to help clients.
∎ A comprehensive understanding of office and internet technology (browsers, search engines, email word, excel etc.)
∎ Should have good verbal and written communication skills in English and the ability to prepare daily, weekly, monthly report.
∎ Skills Required: corporate sales and Marketing, Hospitality Management, Air Ticketing, Tour operation.
∎ The applicants should have experience in the following area(s): Tour and Travel Agency
∎ The Applicants should have experience in the following business area(s): Airlines, Tour operator, Travel Agent
∎ Must be experienced
∎ Honest and committed to work a long period in organization
∎ Proven working experience as a travel consultant
∎ Excellent Knowledge of travelling software (computer reservations systems, GDS systems and e-travel)
∎ Proficiency in English; Knowledge of additional languages is an advantage
∎ Exemplary sales skills and customer service oriented approach
∎ Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
∎ Ability to present, persuade and communicate effectively
∎ Demonstrable ability to handle crises
∎ Counseling with clients to choose the better destination.
∎ Knowledge of oral and written communication skill in English.
∎ Phone transfer to concern person
∎ Complete knowledge about ADM Policies, BSP Links, and IATA Regulations.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: November 18, 2019

Company Information:
∎ Sylhet Tours and Travels Services Limited
∎ Address : Hotel Holy Gate (5th floor), Dorgha Gate, Sylhet
∎ Web : www.sylhettours.bd.com
∎ Business : Vision

Globalization is making the world smaller and more accessible on where people are getting more interested to visit round the country and abroad. On that note the vision of Sylhet Tours & Travels Service is to work for steady and sustainable growth of the travel and tourism sector in Sylhet division. STTS also trying to make the tourist destinations more attractive with more facilities, safety and amenities that makes the authorities and general public aware of the importance and requirements of growth of tourism. In order to develop a sustainable tourism and travel industry, some key areas to consider include:
sound financial and business planning environmental management
Sensitivity to Natural, cultural and social dynamics
Efficient management, training and customer service
? Consideration and inclusion of all stakeholders
Long term vision and good joined-up governance
Marketing and communications programs to showcase the positive elements to the travellers from Sylhet.

Mission

The Mission of Sylhet Tours & Travels Service is to provide a wide array of transport support, accommodation, information services on topics useful to people visiting Sylhet division with the objectives of:-
Make travel and tourism more attractive and popular all over the Sylhet Division.
Make the general public aware of the importance and usefulness of travel and tourism
? Give publicity to tourism destinations and the facilities and amenities available
Discuss the problems and solutions in the travel and tourism sector district wide, with more emphasis on natural phenomena.
Develop the travel and tourism industry of the Bangladesh and make it more profitable and globally competent.
Make eco-friendly and responsible tourism more popular, allowing more responsibility and profit-share to the local population
Give help and encouragement to fresh and innovative initiatives in national as well as global tourism
Protect the environment and natural resources of Bangladesh, especially Sylhet, as assets for the future of travel and tourism.


Category: Hospitality/ Travel/ Tourism

Read Before Apply: Travel Agency Diploma/Training from NHTTI and International Experience would be an added advantage