Senior Executive - POP, Branch and Regulatory Affairs

Job Description

Title: Senior Executive - POP, Branch and Regulatory Affairs

Company Name: ICC communication

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies

Published: 2025-01-11

Application Deadline: 2025-01-20

Education:

• Bachelor/Honors

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Business Administration, or a related field.

Requirements:

• At least 3 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies

Skills Required: Collaboration,Legal Compliances,Management and Leadership,Problem-Solving Ability,Regulatory Affairs,Technical Skills

Additional Requirements:

• Age 25 to 35 years

Qualifications and Skills

Qualifications

• Minimum of 3-5 years of experience in ISP, IIG, or a similar technology-driven industry.
• Strong knowledge of networking technologies, including POP operations, network optimization, and troubleshooting.
• Familiarity with regulatory frameworks and compliance requirements in the ISP and IIG sectors.
• Proven experience in branch or operations management is a plus.
• Professionally workable knowledge on legal and regulatory matters is desirable.

Skills

• Technical Expertise: Proficiency in networking equipment, infrastructure management, and performance monitoring tools.
• Regulatory Knowledge: Sound understanding of local and international telecom regulations, data protection laws, and compliance standards.
• Operational Efficiency: Strong ability to manage multiple POPs and branches, ensuring seamless service delivery.
• Problem-Solving: Exceptional analytical and troubleshooting skills to address technical and operational challenges.
• Communication: Excellent verbal and written communication skills to liaise with regulatory bodies, corporate teams, and branch managers.
• Customer Focus: Strong commitment to enhancing customer satisfaction and addressing service issues promptly.
• Collaboration: Proven ability to work in cross-functional teams and coordinate between branches and corporate headquarters.
• Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities & Context:

Position: Senior Executive - POP, Branch and Regulatory Affairs

Reports To: GM (HR, Admin & Regulatory Affairs)

Level: Senior Executive-Level

Location: Mirpur

Employment Type: Full-time

About Us

ICC Communication Ltd is a leader in the ISP sector, committed to innovation and excellence. We are seeking a skilled and experienced Senior Executive for Digital Marketing to lead our digital strategies and ensure a strong online presence.

Job Summary

The Senior Executive for POP, Branch and Regulatory Affairs will manage the operations and optimization of Points of Presence (POPs) and branch offices while ensuring compliance with regulatory standards in the ISP and IIG sectors. This role includes overseeing branch operations, maintaining network performance, ensuring adherence to legal and regulatory requirements, and driving customer satisfaction. The position also involves collaboration with technical, business development, and regulatory teams to align operational goals with organizational objectives and industry best practices.

Key Responsibilities

POP Management

• Oversee operations and maintenance of POPs, ensuring maximum uptime and optimal network performance.
• Manage the setup, installation, and troubleshooting of network equipment and infrastructure at POP sites.
• Ensure compliance with industry standards, government policies, and regulatory requirements across all POP locations.

Branch Operations and Affairs

• Supervise day-to-day activities at branch offices, ensuring compliance with service level agreements (SLAs) and operational efficiency.
• Assist branch managers in resolving technical, operational, and administrative issues promptly.
• Collaborate with technical teams to ensure seamless delivery of internet and connectivity services at branch offices.

Network Optimization and Maintenance

• Partner with network engineers and IT teams to maintain top-notch network performance, focusing on POPs and branch-level networks.
• Monitor and analyze network traffic, usage trends, and performance metrics to identify and implement improvements.
• Enforce best practices for network security, reliability, and scalability to support evolving business needs.

Regulatory Affairs

• Ensure adherence to local and international regulatory frameworks for all operations in the ISP and IIG sectors.
• Conduct regular audits and reviews to uphold compliance with data protection laws, security standards, and other government regulations.
• Act as a point of contact with regulatory bodies, addressing compliance issues and maintaining updated documentation.

Business Development and Customer Engagement

• Support business development teams in expanding POP locations and enhancing branch operational efficiency.
• Develop and implement customer engagement strategies to improve user experience, reduce churn, and boost satisfaction.
• Monitor customer feedback, address service delivery issues, and collaborate with branches to ensure exceptional customer support.

Collaboration and Coordination

• Liaise between corporate headquarters and regional branches to align objectives and streamline operations.
• Collaborate with the marketing team to roll out localized campaigns and promotional activities at branch locations.
• Facilitate training programs for branch staff on new services, technologies, and operational processes.

Customer Relationship Management

• Monitor customer satisfaction levels at POPs and branches and identify areas for improvement.
• Work closely with branch managers to maintain high-quality customer service delivery standards.

Job Other Benifits:

A competitive salary and benefits package. Opportunities for professional growth and skill enhancement. A collaborative and creative work environment. Access to state-of-the-art editing tools and software.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Company Secretary/Regulatory affairs