"Senior Executive- Customer Service"
Job Description
Title: "Senior Executive- Customer Service"
Company Name: US-Bangla Airlines
Vacancy: 20
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following business area(s):
Airline, Hotel
Job Responsibilities:
∎ Attention to detail & quality. Preparing duty roster to staff working under him/her.
∎ To ensure that all necessary instructions and guidelines regarding flight movement have appeared in the log book for necessary action.
∎ To personally attend all VIP/CIP/Special Case passengers and ensuring proper handling by customer service staff.
∎ To make sure that flight (Domestic & International) are closed on time and ensure on time departure.
∎ Will ensure briefing of different aspects at the beginning of each shift.
∎ To check PNL of each and every flight regarding VIP, CIP, Transit passenger any other passengers requiring special services, arrange handling accordingly and also keep the higher management informed.
∎ In case of any delay flight, coordinate with flight operation, marketing and sales and make announcement through PA system and also inform destination station.
∎ To give priority to any transit passenger over any joining passenger and protect their seats in advance to avoid any mishandling.
∎ To send information through SMS and email to destination immediately after departure of the flight.
∎ To coordinate with various units of Airport Service, OPS Control, Engineering, and Govt. Agencies like customs, immigrations at airport.
∎ To carry out any other job as assigned from time to time.
Additional Requirements:
∎ Age at most 32 years
∎ Education : Graduation/Post Graduation in any discipline from any reputed university or Equivalent, with minimum GPA 3.00. Third division or equivalent result in any examination will not be accepted.
∎ Candidate with English medium (‘O’ level & ‘A’ level) background or foreign degree will get preference.
∎ Height : Male- 173 CM (Minimum)/5’-8”
∎ Female- 160. CM (Minimum)/
∎ Weight : Should be proportionate to Height (BMI: 18.5-25.0).
∎ Age : Up-to 32 years as on 15 February 2023
∎ No affidavit will be accepted.
∎ Eyesight : 6/6. No spectacle will be accepted
∎ Language Skill : Fluent in both Bengali & English (both written & spoken)
∎ Medical Fitness : Good physical health and medically fit to meet Customer Service requirements
∎ Physical Appearance : Strong, Upright; no visible tattoos or marks on the body
∎ Attitude & Bearing : Should be positive and impressive
∎ Experience : 02-04 year (s) experience in any 4/5-star Hotel or minimum 3 years of experience in any reputed airline in customer service
Salary: Tk. 38000 - 45000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Feb 2023
Company Information:
∎ 6 Feb 2023
∎ US-Bangla Airlines
∎ Address : 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
∎ Web : www.usbair.com
Category: Hospitality/ Travel/ Tourism
: 1. Please note that US-Bangla Airlines never charges applicants at any step of recruitment. If you are asked for MONEY as part of any US-Bangla Airlines recruitment, please do not pay & report it to [email protected] with all accompanying documents.2. Any kind of persuasion will be treated as a disqualification of the candidate.3. US-Bangla Airlines reserves the right to change, amend, subtract, hold, or revoke any clause of the recruitment/circular.
